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[PC/Xbox Game Pass] Can't load saves

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3 years ago
Aug 18, 2021, 8:25:46 PM

Can't load any save anymore, this is an error I get.


The operation was canceled.


  at Amplitude.Mercury.Game.Game+<DoStart>d__4.MoveNext () [0x00157] in <241f59b03872443b9577e35c9ee3297b>:0 

  at Amplitude.Coroutine.Run () [0x00019] in <a38bac599c844a99a8a4fcca3b37292e>:0 


Steps to reproduce: I tried to load an older save midgame, because of bad turn.

Updated 3 years ago.
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3 years ago
Aug 18, 2021, 8:39:59 PM

Games unplayable for many it seems. I’ve been trying to play since yesterday. Also on Gamepass it just crashes constantly. 

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3 years ago
Aug 18, 2021, 9:26:36 PM

Hi!

Thanks for your input, and sorry for the inconvenience. We'll need more info to investigate the issue:

  • Saves
  • Diagnostic files: Located by default: 
    • PC:\Users\[username]\Documents\Humankind\Temporary Files\
  • Player.Log: Located in \Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
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3 years ago
Aug 19, 2021, 8:05:24 AM
Lt_Miles wrote:

Hi!

Thanks for your input, and sorry for the inconvenience. We'll need more info to investigate the issue:

  • Saves
  • Diagnostic files: Located by default: 
    • PC:\Users\[username]\Documents\Humankind\Temporary Files\
  • Player.Log: Located in \Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

It's the cloud saves 
Diagnostics here: Diagnostics (2021'08'18 @2133'40''804''').html

Player.Log: Player.log

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