Hi Devs,

Reminder that this thing is stopping many users from starting the game. No, I didn't participate in any OpenDev & ClosedBeta. Deleting files under Doucument/humankind didn't help. 

After playing game for 5 hours,  decided to do a reinstallation. Now it just won't start. It's been almost 2 days since game is released. I guess this issue is not very hard to fix. Come on 

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.