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[INV] Love the game but getting slowly frustrated with it

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3 years ago
Feb 13, 2022, 4:34:55 PM

I really like this game. A lot. I want to see it become a vital new series. However, I'm getting discouraged from playing it because something bizarre or frustrating happens every time I try. It's usually nothing huge, but it's like death by a thousand cuts.

I go to start it up today. It's my day off, wife is watching Netflix on the TV so I come to my downstairs office to do some PC gaming and fire up Humankind. First thing I see is that my avatar has been reset to default. Again. For the third time. Obviously this isn't a serious bug and I'm not saying it is, but I'm just getting discouraged from even looking forward to playing because I know some random thing will break every time I try.

Updated 3 years ago.
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3 years ago
Feb 14, 2022, 11:12:09 AM

Hi @DataCassette ,

First of all I am glad that you like the game ^^
For the problem of resetting the avatar I didn´t know about that problem, let me move the thread to the bug report section so we can take a look. My colleagues may ask you for specific files to investigate it. 

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3 years ago
Feb 14, 2022, 11:43:16 AM

Hello!

When it occurs, are you also logged out of G2G? 


Moreover, in order for us to fully investigate this issue we need the following:

- Your User folder. These can be compresed in a zip file and are by default located in:

PC: \Users\[username]\Documents\Humankind\Users

This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Users


- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session where you noticed that your Avatar has been reset to the default one. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files


Thank you for taking the time to send us this report.

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3 years ago
Feb 14, 2022, 12:54:34 PM
DataCassette wrote:
First thing I see is that my avatar has been reset to default

Whenever that happens to me, I enter the Community tab, and theres a symbol with three conected dots in the top right. I click on it and theres an option to "download my avatar from G2G" and that fixes it.

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3 years ago
Feb 14, 2022, 6:12:54 PM


docktorkain wrote:
DataCassette wrote:
First thing I see is that my avatar has been reset to default

Whenever that happens to me, I enter the Community tab, and theres a symbol with three conected dots in the top right. I click on it and theres an option to "download my avatar from G2G" and that fixes it.

I basically just rebuilt my avatar by hand ( which is pretty simple ) and then uploaded it. Hopefully it stays fixed.


I've attached the files in case you guys still need them. Diagnostics.zipUsers.zip

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3 years ago
Apr 13, 2022, 1:17:41 PM

Hello people, 


We finally identified what caused this issue. We should be able to prevent that issue from happening again.

We sadly can't fix it retroactively for anyone that was impacted.


Cheers. 

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