I can't play more than 12 turns without having a crash on my game, especially when interracting with other Cultures, and sometimes launching the game or clicking on New Era or battles pop-up.
I uninstall the game, I updated Nvidia and I am still having troubles
Unfortunatly having the Diagnostic files would really help us investigate the issue. To upload them on G2G, could you please compress them in a folder using software such as 7-Zip or WindRAR? Moreover could you please send us the following file after a crash occured?:
- An output log. These can be found here:
o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
- Your full system's Informations you are playing on. To get this information:
o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool.
o Mac: https://support.apple.com/en-gb/HT203001
Thank you for taking the time to send us this report and sorry for the inconvenience.
I just deleted the folder Users, turned off OneDrive, launched the game on local mode and reach the Tutorial. After turn 3, the game crashed. Diagnostics (2022'03'01 @1610'47''626''').zip
No news from you. Why would you ask all my private data if you don't even take a look to my case? Just lost 9€ buying your DLC making my game to crash and wasting my time with your request and trying to fix your bugs on my own.
We deeply apologize for this inconvenience, and to be honest we don't know how comes that we didn't come back to you earlier. Just for you to know that your bug is being investigated the exact moment I'm writing to you. Sorry again and again!
I played about 120h without any issue but I have these crash since the DLC and/or the Allen Newel patch.
Crash seem to be more frequent around round 50 than during the first ones. Actualy, I frequently have crash after 5-10 minutes of game, sometimes even before the game to be launched. I can play a bit more when I delete the user folder, but I'm not sure there is any relation with my crash, which always happen when I open a contextual screen (religion or culture map, battle, relation with other empire, etc.).
Reading the diagnosis, it doesn't seem my crash is logged, nor the event causing it.
I tried many configuration: changing my NVIDIA version, changing audio and videos parameters within the game, but the crash remains and I can't identify the trigger.
Thank you for providing all these files related to your problem.
Unfortunately, we have looked through your files, and even with their help it has been extremely difficult to reproduce and identify what is causing this crash.
Our best lead at the moment is that this could be related to DirectX/Vulkan. In the properties of the game on Steam, you will find a line called "launch options"; here you can enter the command --force-vulkan to switch from DirectX to Vulkan. Could you try doing so (or if it is currently enabled, disabling it)?
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