Over the last month, the game intermittently fails to load, with a very brief error message displayed. I am then returned to the Steam page. Usually the game will load after several attempts.
Since the last update, the game freezes with increasing frequency. This now occurs after as few as five turns, making the game unplayable.
Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files
Screenshots and/or Video: A screenshot marked to highlight the issue. Feel free to share a brief video of the issue by uploading it to you preferred platform. Make sure we can access it!
Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default:
Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file
Player.Log: These can be found here:
PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
Information about the system you are playing on. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a this isn't necessary. To get this information:
PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html
Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001
Please refer to this post for more details on posting bug reports.
oldtimer1947
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