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[INV][Gamepass] 1.12.2616.0 random freeze in came causing not responding popup.

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2 years ago
Jun 30, 2022, 8:25:29 PM
  • Description: Just playing background noise still goes but the game just freezes and mouse controls nothing. Bringing up task manager shows GPU dropped from 100 to 0%. Get the spinning mouse then the game has frozen microsoft pop up with close or wait options. Wait does nothing.



  • Steps to Reproduce: Reproduced multiple times sometimes after a turn others after multiple turns.

PC is ryzen 5900x with FE3080 GPU running latest windows 10 updates. Play in windowed borderless 1440p at fantastic settings, no FPS lock or Vsync enabled. Have followed the internet and stopped antivirus checking the humankind folder.

Updated 2 years ago.
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2 years ago
Jul 7, 2022, 9:05:57 AM

Hello!

I'm sorry you're running into this issue, your files will be sent to be investigate. Could you also provide the following files:


- An output log. These can be found here:

This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


- Information about the system you are playing on. To get this information:

From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001


Thank you for taking the time to send us this report and sorry for the inconvenience.

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