as a secondary point, neither me nor my friend get error codes or freezing. just indefinite loading screen to multiplayer that never goes anywhere no matter how long we wait, we left it overnight at one point and it still didnt load any further than the first 4 seconds getting us 1/4 through the loading bar. 

Hello! 

In order for us to fully investigate this issue we need the following:

Your diagnostics logs.

 These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located: 

• PC: \Users\[username]\Documents\Humankind\Temporary Files 

• Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files 

An output log. These can be found here: 

• PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind 

• Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 

And lastly the platform you are playing on. 

Thank you for taking the time to send us this report.