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[PC/GAMEPASS, V1.013.2723-s10]can't load any game saves or start any new games

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2 years ago
Aug 12, 2022, 2:33:08 PM

ask for my friends.can't load any game saves or start any new games.Since the last update, there have been a number of methods to try, such as reinstalling the game, changing various in-game settings, changing the creation map settings, changing the language, checking the integrity of the game, or removing the doucment/humankind floder and running unitander.Attach a recent archive and a diagram of the situationauto-save 1469.ctr

no use mod.zip file:Temporary Files.zip

Updated 2 years ago.
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2 years ago
Aug 16, 2022, 2:12:09 PM

Hi, thank you for your report.


We are really sorry that you are experiencing these freezes. In order to investigate better your issue, it would be great if you could upload your player logs as well.

  • Player.Log: These can be found here:
    • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 


Sorry again and thanks a lot for your help!

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2 years ago
Aug 17, 2022, 12:22:22 AM
Cimiur wrote:

Hi, thank you for your report.


We are really sorry that you are experiencing these freezes. In order to investigate better your issue, it would be great if you could upload your player logs as well.

  • Player.Log: These can be found here:
    • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 


Sorry again and thanks a lot for your help!

Here are those documents, there are three in total so I packed, thank you for your reply, hope to check out the results as soon as possible

                      file:FileRecv.rar

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