Hello, I have a persistent issue in which the game will crash upon starting up, the main menu will not be animated and will freeze and have a "humankind.exe is not responding" error upon any mouse input. I have gotten the game to play before, but the issue was on-and-off until recently, where it has been every time I launch the game, rendering it unplayable. Notably, I think I have mods installed but cannot get far enough in the menu to confirm or uninstall - however, the problem occurred before mods were installed as well. This is the error that happens upon loading in:

I have a DxDiag file and Msinfo file to upload to assist, but get this error when trying to upload either to the post:

PC:

Ryzen 5 2600

RX 5700

16GB DDR4

Game installed on Nvme SSD

Hello!

In order for us to fully investigate this issue we need the following:

 -    Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o    PC: \Users\[username]\Documents\Humankind\Temporary Files

o    Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

-    An output log. These can be found here:

o    PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o    Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

-    Information about the system you are playing on. To get this information:

o    PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool.

o    Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.