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[PC/STEAM V1.0.15.2767-S10 (64-BIT STANDALONE, BUILD: 239948)] Freeze

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blackbutterfly

blackbutterfly

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blackbutterfly

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15 800g2g pts
HUMANKIND Founder100 Years War ChallengeOpenDev ParticipantClosed Beta participantTerra Incognita Challenge
Dungeon of the EndlessCollectorEndless Dungeon InsiderEndless Dungeon OpenDev participant HUMANKINDEndless Legend ••ShapeshifterSurvivorAmplifiedEndless Legend •Endless SummerCatalystEndless SpaceEndless Space 2 •ProducerProfiler
2 years ago
Sep 8, 2022, 2:18:30 PM

Win 11 PC freezes sporadically when playing HUMANKIND.

No save game attached because I just restart PC and resume game.


FYI: playing Civ VI this does not happen (though it does have its own CTD but it's not PC freeze).

But playing Dune: Spice Wars PC freeze is even more frequent.


I have updated all system software, drivers, etc.

And the PC is in a cool place, so it's not due to overheating.

IDK

Updated 2 years ago.
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ClankerBanker

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AmplifiedProfilerCollectorSurvivorShapeshifter
2 years ago
Sep 8, 2022, 2:32:17 PM

Hello!

In order for us to fully investigate this issue we need the following:

-    Your last two auto-saves, and any other saves you think may help show the problem. Your saves are by default located:

o    PC: \Users\[username]\Documents\Humankind\Save Files


 -    Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o    PC: \Users\[username]\Documents\Humankind\Temporary Files


-    An output log. These can be found here:

o    PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


-    Information about the system you are playing on. To get this information:

o    PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool.


Thank you for taking the time to send us this report.

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ClankerBanker

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AmplifiedProfilerCollectorSurvivorShapeshifter
2 years ago
Feb 3, 2023, 1:45:02 PM

Hello!


Thank you very much for your continuous reports and support :)

An issue was filed and is being investigated. 


Have a lovely day! ^^


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Tyor

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ProfilerEndless Dungeon Closed Beta participantDungeon of the Endless FounderClosed Beta participantEndless Legend ••Dev TeamDungeon of the EndlessEndless Space 2 ••Endless Legend FounderEndless Space 2 •Survivor
a year ago
Sep 6, 2023, 11:58:27 AM

Hello!


The original freeze you were reporting should be fixed in Bonny Update however you have encounter a new freeze in the Bonny Update that isn't caused by the same reason. Your files have been sent to be investigated.


Trully sorry for the inconvenience and thanks you very much for taking the time to send us all those bug report with all the files necesary! 

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