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Game crashing on main menu

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2 years ago
Oct 14, 2022, 3:24:41 PM

Having a problem where after the intro cutscene plays and loading screen the main menu pops up for a second and then game closes.

When I try and launch the game again this pops up:

Was not part of the closed beta and have tried that fix. Tried uninstalling and re-downloading to disabling steam and discord overlays. Drivers are up to date.

Looking forward to a response.

Updated 2 years ago.
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2 years ago
Oct 19, 2022, 8:11:26 AM

Hello!
In order for us to fully investigate this issue we need the following:
- Your diagnostics log.These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
*PC: \Users\[username]\Documents\Humankind\Temporary Files
*Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files
- An output log. These can be found here:
*PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users
*Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
- On what platform you are playing on.

Thank you for taking the time to send us this report.

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