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PC/Steam V1.0.13.2723-S10 (64-bit Standalone. build: 236350) Infinite loading on new game

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2 years ago
Oct 18, 2022, 11:50:50 PM

This is my first time playing. The last software update for the GPU driver, the OS, VS redist and DirectX are all installed. Reinstalled the game but that didn't work either.


Attachments:

- Diagnostic file: Diagnostics (2022'10'18 @2304'33''599''').7z

- Player log: Player.log


System Information:

 Time of this report: 10/19/2022, 02:41:11

             Machine name: DESKTOP-FPHFISA

               Machine Id: {CC23C9C1-0C90-40BF-BD51-8E88832E33E5}

         Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)

                 Language: English (Regional Setting: English)

      System Manufacturer: Dell Inc.

             System Model: Inspiron 15-3567

                     BIOS: BIOS Date: 03/22/22 17:11:39 Ver: 02.19.00 (type: BIOS)

                Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7964MB RAM

                Page File: 5304MB used, 9826MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

 DirectX Database Version: 1.4.2

           DxDiag Version: 10.00.19041.2075 64bit Unicode

Updated 2 years ago.
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2 years ago
Oct 19, 2022, 3:23:23 PM
PandaSpandex wrote:

Hello!
Thank you for the report!
The issue is now under investigation. 

Ay, looking forward for a solution!

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2 years ago
Oct 24, 2022, 10:41:36 AM

Hi!

Sorry for the delay!


Looking at your diagnostics, I would suggest to check you game files.
On Steam: right click on the game, then click on "Properties", choose "Local files" and "Verify integrity of game files".


Let us know if it helped or not!

Cheers.

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