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Infinite Load On Launch (2022)

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2 years ago
Oct 28, 2022, 4:13:09 PM

Hi there,

I've had the game since launch, enjoyed it on my laptop but the game will not load on my desktop, hangs up after the Sega splash. I've tried all the recommended fixes over the last year and still can't get it going. Any advice is welcome.

Updated 2 years ago.
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2 years ago
Oct 31, 2022, 3:17:39 PM

Hello!
In order for us to fully investigate this issue we need the following:

       - Information about the system you are playing on. To get this information:
* PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool.
* Mac: https://support.apple.com/en-gb/HT203001
       - Your diagnostics log.These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
*PC: \Users\[username]\Documents\Humankind\Temporary Files
*Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files
      - An output log. These can be found here:
*PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users
*Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

For further information on how to report bugs, you can follow this link: https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/41674-how-to-report-bugs?page=1#post-324570

Thank you for taking the time to send us this report.

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2 years ago
Nov 2, 2022, 12:32:55 AM

Thank you, I should have poked around for the info you would need.


System info from DirectX Diagnostic:



I'm getting an error on upload for the Humankind diagnostics file so I'm pasting the images below (sorry)




Thanks again





Updated 2 years ago.
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2 years ago
Nov 7, 2022, 10:15:15 AM

Hello
Looking at the log, there is something supiccious happening with the avatar.
Have you tried to delete your registry.xml ?
The file is located at
%USERPROFILE%\Documents\Humankind\Users
(Keep a backup of the file or directory)
If that fix the issue, I'de be interested in getting that registry so we can investigate further

Updated 2 years ago.
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2 years ago
Nov 14, 2022, 1:32:44 PM

Hello!

For issues regarding upload, here are some suggestions:

1) rename the diagnostic file e.g. - Diagnostics11142022.html
2) you can archive the diagnostic files into a zip file and upload it here

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