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[PC/STEAM, V1.0.17.3494-S10] Multiplayer dropping player midway through loading

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2 years ago
Nov 9, 2022, 10:28:59 PM

After the expansion update the game is dropping other players halfway through loading a multiplayer game and replacing them with AI, then loading me into a game on my own.

Other player doesn't even finish loading their game at all.

Tried reinstall of Humankind, graphic and network drivers and multiple game configurations.


Updated 2 years ago.
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2 years ago
Nov 10, 2022, 12:43:10 AM

Me and my Partner are also expierncing this bug - we've attempted alot of the traditional fixes short of a fresh install and had no luck. Is it a server issue? 

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2 years ago
Nov 11, 2022, 9:52:38 AM

Hello,

So sorry to hear that . In order for us to fully investigate this issue we need the following from both players in the games :

  • Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Temporary Files
    2. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files 
  • An output log. These can be found here:
    1. PC: This folder is hidden by default. You will need to reveal hidden folders  (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 )  then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    2. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
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2 years ago
Nov 12, 2022, 10:15:58 AM

Me and my friend are also experiencing this bug when we tried to do a multiplayer game, on the new update. Where do I send the diagnostics logs? 


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2 years ago
Nov 12, 2022, 10:27:04 AM

Been having this problem with my friend horatio69 here, should we gather the logs and then put them on this thread for you guys?

Horatio69 wrote:

Me and my friend are also experiencing this bug when we tried to do a multiplayer game, on the new update. Where do I send the diagnostics logs? 



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2 years ago
Nov 15, 2022, 10:51:07 AM

Having the same problem with a friend of mine. You'll find the files attached :) Hope this helps.


https://cdn.discordapp.com/attachments/909095038041071616/1042026988757598218/Temporary_Files.7z

https://cdn.discordapp.com/attachments/909095038041071616/1042027457538174996/Diagnostics_20221115_113826667p3.7z

https://cdn.discordapp.com/attachments/909095038041071616/1042027921516265492/Humankind.7z

https://cdn.discordapp.com/attachments/909095038041071616/1042028060419039292/Humankind.7z


Thank you in advance :) I can't wait to play Humankind with friends again



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2 years ago
Nov 19, 2022, 10:17:14 AM

Alright. Even wiping my whole system and setting it completly up new, it still doesn't work, which leades me to the conclution, that my PC / my Programm is not the problem at all. 


Could you please try to fix this? I even gifted a few of my friends the DLC, and we can't play, which is hugely dissapointing.

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2 years ago
Nov 19, 2022, 6:57:34 PM

We tried again today, after the update. It still doesn't work. This is really frustrating, why can't we play together??

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2 years ago
Nov 19, 2022, 7:42:34 PM

Diagnostics & Log.zip


The Multiplayer worked like a charm. Then the Metternich update came. Now my friend gets thrown out of the game while loading. The Hotfix didn't solve this. After the loading screen, I load into the game, only with bots, while the other PC is still stuck on the loading screen. The other way around it's the same thing. PC1 is significantly more powerful than PC2. Also, PC1 is Windows 11 while PC2 is Windows 10.

Updated 2 years ago.
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2 years ago
Nov 23, 2022, 7:12:32 PM

I understand that you guys know about it, but any information as to when I can play the game again would be greatly apreciated. I only play with people at the moment.

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2 years ago
Nov 25, 2022, 2:42:34 PM

Yes, we'd also like to know when this issue will be fixed, or if it's even looked at right now if anything.

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2 years ago
Nov 25, 2022, 2:53:01 PM

Hi, 


in theory the patch which was released yesterday should have fixed this issue. Are you still experiencing it?

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2 years ago
Dec 10, 2022, 3:17:34 PM

Hi, me and my friends still have the problem. even when i set up a multiplayer game without any other human players, i get stuck in the loading screen.

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