Hola, gracias por tu report.

Lamentamos mucho que tengas este problema. Para investigar mejor el problema, necesitaríamos lo siguiente.

Muchas gracias de antemano!

• Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
  • PC:\Users\[username]\Documents\Humankind\Temporary Files 
  • Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file 
• Player.Log: These can be found here:
  • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
  • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
• Information about the system you are playing on. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a this isn't necessary. To get this information:
  • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
  • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 

Buen día , a que dirección envio toda esa informacion?

Cimiur wrote:

Hola, gracias por tu report.

Lamentamos mucho que tengas este problema. Para investigar mejor el problema, necesitaríamos lo siguiente.

Muchas gracias de antemano!

• Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
  • PC:\Users\[username]\Documents\Humankind\Temporary Files 
  • Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file 
• Player.Log: These can be found here:
  • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
  • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
• Information about the system you are playing on. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a this isn't necessary. To get this information:
  • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
  • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 

Puedes cargar todo directamente aquí con el botón "upload file", pero es importante que pongas todo en una carpeta zipeada :)

Archivos temporales.zip Humanidad.zip

Cimiuro  escribió:

Puedes cargar todo directamente aquí con el botón "upload file", pero es importante que pongas todo en una carpeta zipeada :)

Ceo que eso es todo lo que piden

LALO1986 escribió:

Archivos temporales.zip  Humanidad.zip

Cimiuro   escribió:

Puedes cargar todo directamente aquí con el botón "upload file", pero es importante que pongas todo en una carpeta zipeada :)

Hola,

gracias por los archivos. Hoy mismo habrá un parche que tendría que solucionar ese problema.

Una vez más, gracias por su paciencia.

colgado.pngGracias , se soluciono lo único que el juego ahora se bugea mas que antes queda en cargando 

Cimiur wrote:

Hola,

gracias por los archivos. Hoy mismo habrá un parche que tendría que solucionar ese problema.

Una vez más, gracias por su paciencia.