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Crashes upon starting game on Steam Deck

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2 years ago
Nov 16, 2022, 3:10:53 AM

Sorry if this isn't formatted correctly! I just need to report this since it wasn't fixed in the latest hotfix. I'm playing on the latest version on steam deck, but this problem has persisted since the Metternich update. 

Essentially, whenever I try to start a game, single or multi player, it loads to about 50-75% on the bar, and then the game crashes to my main menu. None of the suggested options in the known issue threads help, however forcing it to run Proton 7 had it load slightly longer before crashing. I don't have much else information other than I have seen a few other people have this issue on steam deck as well.

Updated 2 years ago.
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2 years ago
Nov 16, 2022, 9:41:15 AM

Hello!

Thank you for your time sending us your report.

For further investigation we'll need the following:
- If the issue occurs with loading save file, please send us to us;
- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located: PC: \Users\[username]\Documents\Humankind\Temporary Files
-  An output log. These can be found here: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

 
Regards

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2 years ago
Nov 16, 2022, 11:03:32 AM

we are sorry for the inconvenience, we are investing this issue, and we might have a track for a fix that will come in the next patch (coming very soon)

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