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Game crashed everytime i open diplomatic screen

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2 years ago
Nov 24, 2022, 4:34:53 PM

Hello, i have a problem where the game crashes if i am in the diplomatic screen and refuse or even look at demands.

I dont know what do to and ive tried most of the things (except turning off the new DLC) but this bug happened after the purchase so im pretty certain the bug is with the new DLC itself.


It doesn't matter if im the one hosting or if im simply in a lobby, i will crash nontheless.

Updated 2 years ago.
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2 years ago
Nov 24, 2022, 4:40:50 PM

Hi, thank you for your report.


We are sorry to hear that you are experincing this issue. 


Just to make sure I understood correctly, that only  happens when you play multiplayer?


Also, in order for us to better investigate it, can you upload the following files please?


Thanks a lot in advance!


  • Saves: Please provide the last two auto-saves from when the issue occurred along with any other relevant saves.
    • PC: \Users\[username]\Documents\Humankind\Save Files
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files 
  • Screenshots and/or Video: A screenshot marked to highlight the issue. Feel free to share a brief video of the issue by uploading it to you preferred platform. Make sure we can access it! 
  • Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
    • PC:\Users\[username]\Documents\Humankind\Temporary Files 
    • Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file 
  • Player.Log: These can be found here:
    • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
  • Information about the system you are playing on. To get this information:
    • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
    • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 
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2 years ago
Nov 24, 2022, 5:11:39 PM

Hi, thanks for that.


Can you confirm if that happens only on multiplayer?


Also for the DxDiags, after you run the command at the bottom of the window there is a "save all information" button, if you click that it saves everything in a txt file. Can you share that as well please?  


Thanks a lot!

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2 years ago
Nov 24, 2022, 6:24:10 PM

Thanks for replying so fast, tried to load my multiplayer on single and it crashed instantly.

On a completely new single player i still get it, if i propose something and they decline - it will crash if i try to get +5 Leverege,

It doesnt seem to crash if i dont get leverage.



Here is the DXDIAG , Couldnt upload the raw txt file
DxDiag.rar

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2 years ago
Nov 24, 2022, 6:25:15 PM

Tried to make contact with npc 5 times, crashed everytime i get leverage, didnt crash the other times when i rejected or countered offers but stayed away from getting leverage.

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2 years ago
Nov 25, 2022, 1:47:33 PM

Hi again, 


sorry, can you upload the player.logs (zipped) as well, please?


Also, which empire were you and what grievance did you get in the save files that you sent? 


Thanks a lot!


  • Player.Log: These can be found here:
    • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 


Updated 2 years ago.
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2 years ago
Nov 25, 2022, 7:47:29 PM

I just remembered the crash on multiplayer had nothing to do with leverage initially, sorry for the confusion.


But i was the Egyptians and got the demand "pay 100 gold" because i chose to attack the culture Nubians

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