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[PC/Steam, v1.0.19.3556-S10] Cannot load save after spy was killed escaping

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2 years ago
Nov 26, 2022, 5:44:51 PM
  • Description: My spy was detected and attacked, I choose to run away and the spy was killed. I don't know if it's what caused the issue but the following screenshot made me think something was wrong about it.



After that, I was unable to pass my turn, the game kept telling me that some cities and units had nothing to do, despite the fact that I already gave them orders.

So I saved and tried to load the game back but got the following error:


The operation was canceled.

at Amplitude.Mercury.Game.Game+<DoStart>d__4.MoveNext () [0x00157] in <65089a487eac43ae8e90569014e0e184>:0
at Amplitude.Coroutine.Run () [0x00019] in <04074de4695c4f788505cbf5aac3d9b1>:0

Reloading the auto-save for this turn (before my spy entered battle) worked fine.

  • Steps to Reproduce: As I said, no sure what caused that, probably the spy fleeing the enemy and being killed.
  • Expected Behavior: Being able to pass turn, no error messages and game not corrupted after save




Updated 2 years ago.
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2 years ago
Nov 28, 2022, 8:54:49 AM

Hello!

We're investigating your issue but to help us could you please send us the following files:


- The last save or auto save that still loads from this specific game


- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files


Thank you for taking the time to send us this report.

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2 years ago
Nov 30, 2022, 2:12:21 PM

Hello Tyor.


I have a similar issue and I'm ready to provide the requested information.

Here is the last auto-save that works - it is basically the beginning of the same turn:

auto-save 230.ctr

Here is the save that doesn't work - it is a save after the finished battle where I lost 2 spies that joined as reinforcements:

Mughals - Pangea - Humankind.ctr

Here is the whole temporary files folder:

Temporary Files.rar

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2 years ago
Dec 7, 2022, 8:22:41 AM

Hello!


Sorry for the very late answer and for the inconvenience. Thanks to your files the issue can also be reproduced on our side and we're investigating a solution. Unfortunatly we currently have no workaround for this issue. 

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2 years ago
Dec 8, 2022, 10:37:16 AM
Tyor wrote:

Hello!


Sorry for the very late answer and for the inconvenience. Thanks to your files the issue can also be reproduced on our side and we're investigating a solution. Unfortunatly we currently have no workaround for this issue. 

Thanks for looking into this. I was not too upset about this particular run, but I'll be waiting for this issue to be resolved until I start a new one! If you need any extra info, just ask!

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