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My IP address was banned for no reason

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2 years ago
Dec 19, 2022, 11:12:53 AM

Hi, is there something somebody can do about it? About three months ago I created several accounts bc I wanted to play a game of Humankind only with characters designed by me (and a person can create only one character from their account), when it got banned. My ip address is 80.94.24.99, Could you do something about it? Thanks in advance

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2 years ago
Dec 20, 2022, 8:04:31 AM

Hello @francis2010 ,


I just unban your ip address. For a little explanation, we block IPs when we detect that many accounts are created in a certain period of time with the same address, because we are attacked by bots "having fun" creating a lot of accounts in a row, however we know it's binding for real users.


We are working to improve this.


Thank you for your message, have a great day :)

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