Why is the game not being added to the steam library a year ago

Yesterday at the distribution of a free copy of ENDLESS LEGEND. It is written that Already Claimed, but the game did not appear in the steam library

Missing content Humankind, Amplifiers, Love Thyself - A Horatio Story a year ago

I didn't want to write before, but this has already become too much....

1. Humankind Great Zimbabwe - I subscribe, didn't get it.

2. amplitude-studios.com - I own the Cultures of Latin America Pack on Steam, the site says I do not and has not given me rewards.
3. amplitude-studios.com - I own the Cultures of Africa Pack on Steam, the site says I do not and has not given me rewards. 

4. amplitude-studios.com - Love Thyself - A Horatio Story - I try to add to my Steam account pops up an error (clicking on "Get it on Steam" opens a blank page) despite the fact that that I managed to add Endless Legend this way. I checked on two different browsers.

I trusted, bought a Humankind preorder (I even have a badge for it), and was rewarded with problems.... I can't even find an option to report it anywhere here, so I'm writing on the forum.

Steam - game crash a year ago

Hi,

I am using steam.

Game crashes on loading screen (bar comes to around 60%)

I did:

-check PC for all possible updates

- running steam and Humanhind as administator

- directX is up to date

- VcRedist is up to date

- Do net installed C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.5.2

- removed epic games (although known bugs were fixed)

- reinstalled game 

Below is my PC detailed report.

Can you suggest working solution?

Acer Aspire E5-771

BIOS

Version

InsydeH2O Version 03.73.06V1.07

Date

6/4/2014

MOTHERBOARD

Manufacturer

Acer

Model

EA70_HB

Version

Type2 - A01 Board Version

OPERATING SYSTEM

Edition

Microsoft Windows 10 Home (64-bitowy)

Version (Build)

22H2 (10.0.19045)

Devices and Drivers

PROCESSOR

Intel® Core™ i3-4030U CPU @ 1.90GHz

GRAPHICS

Intel® HD Graphics Family

• Driver Details
• ProviderIntel Corporation
• Version10.18.15.4274
• Date8/13/2015
• Device Details
• Adapter CompatibilityIntel Corporation
• Video ProcessorIntel® HD Graphics Family
• Resolution1600 x 900
• Bits Per Pixel32
• Number of Colors4294967296
• Refresh Rate - Current60 Hz
• Refresh Rate - Maximum60 Hz
• Refresh Rate - Minimum60 Hz
• Adapter DAC TypeInternal
• AvailabilityRunning at full power
• StatusThis device is working properly.
• LocationPCI bus 0, device 2, function 0
• Device IdPCI\VEN_8086&DEV_0A16&SUBSYS_08801025&REV_0B\3&11583659&0&10

AUDIO

Realtek High Definition Audio

NETWORKING AND I/O

Qualcomm Atheros AR956x Wireless Network Adapter

Realtek PCIe GBE Family Controller

Bluetooth Device (Personal Area Network)

MEMORY

8 GB

STORAGE

Samsung SSD 860 EVO 250GB