In your Steam Library, under the DLC header, do you see "Uthassum Rhamoezz Sophon Hero"?

For some reason, hero unlock shows up on rewards list for ALL badges. That probably is part of the problem as it seems to only work from Profiler. At least for me it failed multiple times until I clicked it from Profiler's list.

How can I download and use the dlc?

There is no download nor anything to do, if it's in your licenses, it should be activated ingame :)

Hello DarkHerumor

I have already tried the way you told and also checked my steam license in https://store.steampowered.com/account/licenses/. Although I can see the notification pop-up saying that it unclocked. I could not see the dlc in my steam library. What should I do?

As long as it's listed in your licenses, it doesn't matter if it's listed in the DLC from the steam library.

Happy to help :)

Thorintar wrote:

Hello, I have the same problem.

I already checked my steam licenses page, and the dlc doesn't show, only my digital deluxe edition.

What can I do?

Hey Thorintar,

I don't see your Redeem attempt, to redeem the DLC, you must go throught you rewards, under the "Profiler" badges, select the "Connected to Steam" achievements, and you should be able to redeem the DLC.

Hello, I have the same problem.

I already checked my steam licenses page, and the dlc doesn't show, only my digital deluxe edition.

What can I do?

Yup, it's there in licenses, unlocked on June 13th. Still doesn't show up under the DLC list or my notifications feed here.

Found it in my licenses. 6 july for me along my Digital Deluxe dlc.

Thanks guys, we're still investigating why we got an error response even if you already have it (doesn't happen to everyone).

The Steam API is not very helpfull on this as it doesn't give any detailed error message, only a fail...

If you don't see under the DLC list on the Steam library don't worry, it's not a bug, the most important is that you have it under your Steam licenses list.

DarkHerumor

"Endless Space 2 - Uthassum Rhamoezz Sophon Hero" on 14th of june here (on 27th of june the Digital Deluxe upgrade).

I also have it on my list. I do not have it on my DLC under Endless Space 2 on my main accont. 

I do have it on my list from 13th June, (I may have redeemed it originally from a link in the newsletter, not the G2G rewards page)

I still get the same experience when trying to redeem it again. 

Of course, I would expect some sort of error as I've already redeemed it but it does not hint at that being the cause of the error (if it is)

Hey guys, we've made some checks, and it looks better now, can you confirm you have (or not) the DLC, here, and look for "Endless Space 2 - Uthassum Rhamoezz Sophon Hero" in the list?

DarkHerumor

CyRob wrote:

ldsw wrote:

How do I unluck this super cool hero?

I believethat its unlocked by creating a Steam-linked Games2Gether account or by subscribing to the newsletter.

See ElegantCaveman's Screenshot: g2g_error.PNG

Thanks buddy. I've linked my Steam account and subscribed the newsletter but nothing. Maybe when the Steam API is fixed magic will happen and I'll get this cool hero. I love the Sophons :P

Ah, good to know that at least the error isn't on our end,

And that this is being looked into.

But I do not mind it taking a while or not being the top priority.

Seems the Steam API is throwing out errors when we try. We'll look into it, but it might take some time to assess the situation.

I'm having the same experience as ElegantCaveman.

Are you sure we would be able to see it under the DLC Header Frogsquadron?

As currently Endless Space 2 only has 2 Publicly viewable DLC's being 539430 - Digital Deluxe Upgrade & 539420 - Early Access "Founder" Bonuses.

There is an additional DLC 527500, But it is hidden or deleted.

If that is the hero then I don't think we would see it under the DLC Header even if we owned it.

I have looked in the game files and found HeroSophons03 along with %EarlyAccessSubscriber

So I may have them available and just haven’t seen them in-game yet.

There doesn’t seem like any way to tell if I have already redeemed the hero,

should it appear in the currently "coming soon" content menu on the games main screen?

ldsw wrote:

How do I unluck this super cool hero?

I believethat its unlocked by creating a Steam-linked Games2Gether account or by subscribing to the newsletter.

See ElegantCaveman's Screenshot: g2g_error.PNG

How do I unluck this super cool hero?

thisisaxel wrote:

does anyone else have this problem?

I have the exact same problem.

Frogsquadron wrote:

In your Steam Library, under the DLC header, do you see "Uthassum Rhamoezz Sophon Hero"?

No. Just the Digital Deluxe Upgrade and Early Access "Founder" Bonus.

Tried launching the game and re-synching with Steam from my profile, hasn't helped.

When I try to redeem Uthassum Rhamoezz, I get a notification pop-up saying that it unlocked (at the same time as the error message pop-up), but if I actually go to my notifications screen, there's nothing there.

Funny thing: I can keep clicking on the "redeem" button and get a bunch of notifications and it'll "stack" the "ghost notifications".

g2g_error.PNG

So here, on Games2gether, it says that I unlocked "[Steam DLC] Uthassum Rhamoezz", but when I go to redeem said DLC, it gives me "An error occured with your last action. Please reload or contact an administator if the problem persists.". So onto my questions, one, does anyone else have this problem, and two, is there a way to fix it?

Thanks in advance

thanks a lot, just what i was looking for -

DarkHerumor wrote:

Thorintar wrote:

Hello, I have the same problem.

I already checked my steam licenses page, and the dlc doesn't show, only my digital deluxe edition.

What can I do?

Hey Thorintar,

I don't see your Redeem attempt, to redeem the DLC, you must go throught you rewards, under the "Profiler" badges, select the "Connected to Steam" achievements, and you should be able to redeem the DLC.

DarkHerumor wrote:

Thorintar wrote:

Hello, I have the same problem.

I already checked my steam licenses page, and the dlc doesn't show, only my digital deluxe edition.

What can I do?

Hey Thorintar,

I don't see your Redeem attempt, to redeem the DLC, you must go throught you rewards, under the "Profiler" badges, select the "Connected to Steam" achievements, and you should be able to redeem the DLC.

Hi thanks, i as having the same issue. I feel the prosses of unlocking this and the comunity challange content should be made more streamlined and easier. Anyways thanks for the free content.