Okay add, reinstalling the dot net and a full reinstall of the game to the things that I've tried and failed. I'm stumped at this point.

satoru wrote:

DARKWING228 wrote:

satoru wrote:

Can you try using the beta that is going on right now and use the --disable-ai command line option

Could you elaborate on how to do this?

The beta was rolled into the mainline yesterday. 

Restart Steam.

Rightclick on ES2 in your steam library -> Properties->Local Files tab-> Verify Application Cache

this will ensure you're on the latest version of the game that accepts this parameter

General tab->Set Launch Options

Put in --disable-ai into the box

Click OK

Launch ES2

Okay, I've tried this and it still will not work. I think I'm about ready to give up and get the steam refund.

noldoriangamer wrote:

Hey, I tried the fix that you suggested, but it didnt work. However, I dont know if I did it correctly.

 The 'loading' bar only gets about 1/2 an inch through, and then stops and the game crashes.

I think that part of the problem is that my computers graphic card cant handle the game, because I know games are always set at max graphics when you start. Unfortunately, I cant change the settings because I cant get to the menu screen...

I was hoping that you could tell me how to run the game on a lower setting at the start, so I can adjust it to my lower quality computer.

You'd need to post your system specs from Steam-Help-System Information

As well as post your output_log.txt output

Hey, I tried the fix that you suggested, but it didnt work. However, I dont know if I did it correctly.

 The 'loading' bar only gets about 1/2 an inch through, and then stops and the game crashes.

I think that part of the problem is that my computers graphic card cant handle the game, because I know games are always set at max graphics when you start. Unfortunately, I cant change the settings because I cant get to the menu screen...

I was hoping that you could tell me how to run the game on a lower setting at the start, so I can adjust it to my lower quality computer.

satoru wrote:

Can you try using the beta that is going on right now and use the --disable-ai command line option

Could you elaborate on how to do this?

Can you try using the beta that is going on right now and use the --disable-ai command line option

Well progress is being made, now the output log isn't coming up with the dot wrapper error.

Initialize engine version: 5.4.0f3 (a6d8d714de6f)
GfxDevice: creating device client; threaded=1
Direct3D:
Version:  Direct3D 11.0 [level 11.0]
Renderer: NVIDIA GeForce GTX 760 (ID=0x1187)
Vendor:   NVIDIA
VRAM:     1989 MB
Begin MonoManager ReloadAssembly
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.West.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.AI.Common.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.AI.Common.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.AI.Loader.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.AI.Loader.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.Endless.Fantasy.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.Endless.Fantasy.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\clipper_library.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\clipper_library.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Newtonsoft.Json.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.Framework.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.Framework.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Amplitude.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\ICSharpCode.SharpZipLib.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\ICSharpCode.SharpZipLib.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.dll into Unity Child Domain
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.West.dll (this message is harmless)
Loading G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\I18N.West.dll into Unity Child Domain
- Completed reload, in  1.509 seconds
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Xml.dll (this message is harmless)
<RI> Initializing input.  
<RI> Input initialized.  
desktop: 1920x1080 60Hz; virtual: 3840x1080 at -1920,0
<RI> Initialized touch support.  
UnloadTime: 10.908792 ms
Default codepage number is 437.

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\Mono.Security.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Configuration.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Xml.Linq.dll (this message is harmless)
Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Runtime.Serialization.dll (this message is harmless)
Unloading 5 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.666197 ms
[AVProVideo] Initialising AVPro Video (script v1.3.9 plugin v1.3.9) on NVIDIA GeForce GTX 760/Direct3D 11.0 [level 11.0] (MT True)

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

[AVProVideo] Opening G:/Amplitude/ES2/Builds/ES2 - v0.1.3 Public/2016-10-10 19h55/EndlessSpace2_Data/StreamingAssets\Movies/AMPLITUDE Studios.mp4

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

[AVProVideo] Using player type DirectShow

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)


Unloading 4 unused Assets to reduce memory usage. Loaded Objects now: 5367.
Total: 1.512603 ms (FindLiveObjects: 0.185641 ms CreateObjectMapping: 0.678875 ms MarkObjects: 0.632993 ms  DeleteObjects: 0.014489 ms)

Fallback handler could not load library G:/Amplitude/ES2/Builds/ES2 - v0.1.3 Public/2016-10-10 19h55/EndlessSpace2_Data/Mono/libc
Fallback handler could not load library G:/Amplitude/ES2/Builds/ES2 - v0.1.3 Public/2016-10-10 19h55/EndlessSpace2_Data/Mono/.\libc
Fallback handler could not load library G:/Amplitude/ES2/Builds/ES2 - v0.1.3 Public/2016-10-10 19h55/EndlessSpace2_Data/Mono/libc
System.TypeInitializationException: An exception was thrown by the type initializer for Mono.CSharp.CSharpCodeCompiler ---> System.IO.FileNotFoundException: Windows mono path not found: G:\Amplitude\ES2\Builds\mono\mono\mini\mono.exe
at Mono.CSharp.CSharpCodeCompiler..cctor () [0x00000] in <filename unknown>:0
--- End of inner exception stack trace ---
at Microsoft.CSharp.CSharpCodeProvider.CreateCompiler () [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.GenerateSerializers (System.Xml.Serialization.GenerationBatch batch, System.CodeDom.Compiler.CompilerParameters cp) [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.RunSerializerGeneration (System.Object obj) [0x00000] in <filename unknown>:0
System.TypeInitializationException: An exception was thrown by the type initializer for Mono.CSharp.CSharpCodeCompiler ---> System.IO.FileNotFoundException: Windows mono path not found: G:\Amplitude\ES2\Builds\mono\mono\mini\mono.exe
at Mono.CSharp.CSharpCodeCompiler..cctor () [0x00000] in <filename unknown>:0
--- End of inner exception stack trace ---
at Microsoft.CSharp.CSharpCodeProvider.CreateCompiler () [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.GenerateSerializers (System.Xml.Serialization.GenerationBatch batch, System.CodeDom.Compiler.CompilerParameters cp) [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.RunSerializerGeneration (System.Object obj) [0x00000] in <filename unknown>:0
System.TypeInitializationException: An exception was thrown by the type initializer for Mono.CSharp.CSharpCodeCompiler ---> System.IO.FileNotFoundException: Windows mono path not found: G:\Amplitude\ES2\Builds\mono\mono\mini\mono.exe
at Mono.CSharp.CSharpCodeCompiler..cctor () [0x00000] in <filename unknown>:0
--- End of inner exception stack trace ---
at Microsoft.CSharp.CSharpCodeProvider.CreateCompiler () [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.GenerateSerializers (System.Xml.Serialization.GenerationBatch batch, System.CodeDom.Compiler.CompilerParameters cp) [0x00000] in <filename unknown>:0
at System.Xml.Serialization.XmlSerializer.RunSerializerGeneration (System.Object obj) [0x00000] in <filename unknown>:0
MaterialKeywords is deprecated. Instead use AmplitudeMaterialEditor in the corresponding shader

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

MaterialKeywords is deprecated. Instead use AmplitudeMaterialEditor in the corresponding shader

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)

Unloading 24343 unused Assets to reduce memory usage. Loaded Objects now: 46242.
Total: 77.622108 ms (FindLiveObjects: 3.189416 ms CreateObjectMapping: 3.960055 ms MarkObjects: 64.258316 ms  DeleteObjects: 6.213113 ms)

ExpandQuadToRenderBuffer

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

ExpandQuadToRenderBuffer

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Platform assembly: G:\Amplitude\ES2\Builds\ES2 - v0.1.3 Public\2016-10-10 19h55\EndlessSpace2_Data\Managed\System.Data.dll (this message is harmless)
ExpandQuadToRenderBuffer

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Disposing(True)...

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Setting up 2 worker threads for Enlighten.
Thread -> id: 1fa8 -> priority: 1
Thread -> id: 2748 -> priority: 1
Disposing(False)...

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Does the output_log.txt file still show that error of the "Fallback handler could not load library. <blah>"

Its wierd because the error seems like the dotnet wrapper is failing (note I'm kinda guesssing given the error), so its either that the file doesnt exist, or it cant access it.

Have you tried running Steam and ES2 as an admin?

satoru wrote:

DARKWING228 wrote:

Okay add, reinstalling the dot net and a full reinstall of the game to the things that I've tried and failed. I'm stumped at this point.

Can you try to re-verify the game cache? Also try to add a white list to your AV as well

Well the game is already on my antivirus white list and I have re-verified the game cache too and it still won't work, this gets stranger and stranger.

Here (default path):

C:\Program Files (x86)\Steam\SteamApps\common\Endless Space 2\_CommonRedist\DotNet

satoru wrote:

the fact that the dotnet wrapper is failing may seem to indicate that one of the dot net installers is corrupted. You might want to try

1) unisntalling all dot net applications

2) REBOOT

3) reinstall them from the redistributables directory

4) REBOOT

Where would I find these dot net applications and redistributables dictionary?

the fact that the dotnet wrapper is failing may seem to indicate that one of the dot net installers is corrupted. You might want to try

1) unisntalling all dot net applications

2) REBOOT

3) reinstall them from the redistributables directory

4) REBOOT

Folks,

We have reproduced this behaviour by launching the game EXE with Steam not running. Have you tried to reboot and restart Steam?

This may not be the issue but what you describe is happening as we experienced it.

Cheers

Mathieu

Devs work from monday to friday. So we have to wait for response. Glad, I have no trouble so far

here's the one from DXDiag

------------------
System Information
------------------
Time of this report: 5/6/2014, 16:40:10
Machine name: PC-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/30/11 15:40:00 Ver: 06.01
Processor: AMD FX(tm)-4100 Quad-Core Processor             (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 7918MB RAM
Page File: 2524MB used, 13309MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD 760G
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9616)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9616&SUBSYS_83881043&REV_00
Display Memory: 3064 MB
Dedicated Memory: 252 MB
Shared Memory: 2811 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CVT4668
Native Mode: 1440 x 900(p) (60.169Hz)
Output Type: HD15
Driver Name: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver File Version:  ()
Driver Version: 8.710.0.0
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D556-11CF-2064-89A3A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9616
SubSys ID: 0x83881043
Revision ID: 0x0000
Driver Strong Name: oem5.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780:8.710.0.0:pci\ven_1002&dev_9616&subsys_83881043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6446 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/26/2011 03:57:14, 3064936 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6446 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/26/2011 03:57:14, 3064936 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Bluetooth AV Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: {F12D3CF8-B11D-457e-8641-BE2AF2D6D204}\BLUELETAUDIO
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: blueletaudio.sys
Driver Version: 6.00.0015.0063 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/24/2007 21:56:36, 37896 bytes
Other Files:
Driver Provider: IVT Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Bluetooth SCO Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: BlueletSCOAudio.sys
Driver Version: 6.00.0015.0063 (English)
Driver Attributes: Final Retail
Date and Size: 6/24/2007 21:56:42, 37384 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone (Bluetooth AV Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: blueletaudio.sys
Driver Version: 6.00.0015.0063 (English)
Driver Attributes: Final Retail
Date and Size: 6/24/2007 21:56:36, 37896 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA070
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA070
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA070
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA070
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA070
FF Driver: n/a

Device Name: Razer Anansi
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010F
FF Driver: n/a

Device Name: Razer Anansi
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010F
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
Vendor/Product ID: 0x1002, 0x4397
Matching Device ID: usb\root_hub
Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
Vendor/Product ID: 0x04D9, 0xA070
Matching Device ID: hid_device_system_keyboard
Service: kbdhid

+ HID Keyboard Device
Vendor/Product ID: 0x1532, 0x010F
Matching Device ID: hid_device_system_keyboard
Service: kbdhid

+ Terminal Server Keyboard Driver
Matching Device ID: root\rdp_kbd
Upper Filters: kbdclass
Service: TermDD

+ HID-compliant mouse
Vendor/Product ID: 0x04D9, 0xA070
Matching Device ID: hid_device_system_mouse
Service: mouhid

+ HID-compliant mouse
Vendor/Product ID: 0x1532, 0x010F
Matching Device ID: hid_device_system_mouse
Service: mouhid

+ Terminal Server Mouse Driver
Matching Device ID: root\rdp_mou
Upper Filters: mouclass
Service: TermDD

Can you post your system Specs from Steam-Help-System Information. As well as from DXDiag

No current fix announced yet, I had the same problem so I refunded and will buy the game again once it's fixed. But no fix, people say it's a problem with the intel HD