Thanks etsi, still no luck for me with everything tuned as high as it can be and performance maximised. I've attached the latest files below in case anyone's ever able to work out what's gone wrong with this game under my setup.

Diagnostics - 2017'05'24 @0935'21''.html

Registry.xml

DxDiag.txt

I've opened the refund process but the vendor's not being very co-operative and has pointed to the requirements on the Sega support site which still say the game isn't compatible with Intel HD cards. It'd be great if these could be updated. As others have said, I know this isn't a high-end gaming machine and I'm happy playing at low frame rates if necessary, but I've never come across a non-action game that it's not been able to handle. Civ 6 and Stellaris for example work fine even in late game with huge worlds/galaxies.

Hi satoru,

I've just reinstalled all distributables and rebooted, same problem. With the -dx10 tag I can get to the menu, but the bar stops at 'game launched'. I've also tried -novideo which makes no difference. This is on both the amd fix betas and the maintstream release.

Windows won't let me update the .net distributables as the ones I've got are newer, is there any way I can force this?

Thanks again

It might be your video drivers despite looking fairly new

1) uninstall existing drivers

2) Reboot

3) download the latest drivers fro your HD5500 here

https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210

4) install

5) reboot

Please try that, you shouldn't need the dx10 tag so try it without first.

'fraid not, I've reinstalled graphics drivers again and it doesn't get to menu without -dx10. With -dx10 it doesn't get past the 'game launched' stage.

Thanks for your help but I've spent an entire day trying to get this working and I think we're going in circles. Is there anything else you can think of that I could try?

If not I guess I'll have to try to give in. Despite never making it to turn one I'm closing in on Steam's 2 hour playthrough limit to get this refunded now! I've been really looking forward to this game but can't blow £35 on something that might work the next time I upgrade my machine.

Appreciate the help though folks.

Other than making sure you have a full windows update done, I cna' tthink of much else.

satoru wrote:

Other than making sure you have a full windows update done, I cna' tthink of much else.

Thanks satoru, I've updated Everything today I think :)

hi again 

I also had the problem that I could not pass the first loading screen and with the 1.05 amdfix + dx10 I managed to make it to the first menu 

I now crash at the launch of the game as the friend above does.

I also have all drivers and win10 updated, I closed the videos from the options + reduced the analysis from good to the previous level -even lower I mean, but when it starts loading after the connection with server and when it says game launched , I also hear the voice & I can fell I can clic/command something with the mouse but the screen does not change and finally crashes with the bar to be loaded by 3/4.

output_log.txt

Registry.xml

DxDiag.txt

my card is a R5 M330 amd works fine with other games, most recent civ6

thanks in advance

UPDATE

I managed to overcome this problem!!

it seems that the system requires all the available sources for this game.

what I did is that through the AMD catalyst control center, I added the game in the 3d application settings and chose the following settings

see attached files

you should know that even the wifi goes to flying mode...

I will come back if I encounter  any other problem through the game

my previous options in steam remained as I mentioned in the previous message + run as admin

hope it works for the rest with same issue

Capture.PNG

Capture2.PNG

Capture3.PNG

I forgot them in my previous message -from joy apparently...

It worked for me, thank you so much!

cannot start game
please help

output_log.txt

error.log

crash.dmp

I had frequent crash problems on my mac, but the problem stopped after turning off steam overlay, so that should hopefully help 

Reviving an old thread here but since the recent updates the game now launches and runs really well, but only with the -dx10 launch option, without it the game doesn't get to the menu screen. Perhaps worth a shot for others. 

Tmouncer,

Reading back your previous post, I see you have an Intel HD 5500 on your system. I think the game should detect this and switch you automatically to dx10. 

I will check with the engineers, thanks for the update!

Cheers,

Thank you!! Such a quick response to an issue that has caused a small number of people major issues. :)

I am still having this issue of Menu not appearing, even if I use the "fixAMD".

Maybe it's because I'm using a MacBook Pro?

MacBook Pro (13-inch, Mid 2012)

Processor 2.5 GHz Intel Core i5

Memory 4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 4000 1024 MB

Thank you, this help me and i finally can play it :)

Hi folks, same here I'm afraid, no menu displayed after the loading bar fills up with an Intel HD 5500 in windows after trying *everything* else suggested in these forums this afternoon :)

Other specs are i5-5300, 16gb RAM, Windows 10 Pro. It's a Lenovo x250.

There's an output log below if helpful:

output_log.txt

Really hope there's a fix for this, I've been looking forward to the launch for ages and bought it this morning on my first day off but can't get it launched!

I got it to load the menu! After a complete fresh reinstall with an edited registry file and using -dx10 I got as far as being able to start a new game! 

Now it crashes when creating that game though. 

I'll see if you've answered this elsewhere but the new output log is below if helpful:

output_log.txt

Hello,

This fix worked for me fine, as I was pulling my hair out since the release figuring why does the same error from the Early Access repeated again! (Which I fixed by updating my driver back then) Kudos to the devs for giving such a simple solution to an annoying problem! 

However, every time I wanted to see the battle real time, it always crashes when the ships came out from the warp, does that have anything to do with the AMD graphic card? (I am using the non-fixamd beta after I changed the registry in the documents)

I am using ATI/AMD Radeon HD7600M as my graphic card, and I already updated it to the latest available version from the vendor's website.

Do I have to decrease the graphic quality to Simple or change to the amdfix beta for the meantime? 

FlyingWhaleTrainer wrote:

Hello,

This fix worked for me fine, as I was pulling my hair out since the release figuring why does the same error from the Early Access repeated again! (Which I fixed by updating my driver back then) Kudos to the devs for giving such a simple solution to an annoying problem! 

However, every time I wanted to see the battle real time, it always crashes when the ships came out from the warp, does that have anything to do with the AMD graphic card? (I am using the non-fixamd beta after I changed the registry in the documents)

I am using ATI/AMD Radeon HD7600M as my graphic card, and I already updated it to the latest available version from the vendor's website.

Do I have to decrease the graphic quality to Simple or change to the amdfix beta for the meantime? 

Ba

Basically the issue is that they added some ships to the main menu. While looking cool this caused some older AMD cards to fail to render the ship and the game crashes. The fix for it is to disable rendering the ships in the main menu so the game at least loads.

When you view the battles, you're running into basically the same issue, the ships can't be rendered so the game crashes

The devs are aware of the issue. For now please skip any ship battles. This fix was just a temporary "lets get you at least into the game". They're working on a more permanent fix so you can view the battles and the cool main menu stuff.

tmouncer wrote:

I got it to load the menu! After a complete fresh reinstall with an edited registry file and using -dx10 I got as far as being able to start a new game! 

Now it crashes when creating that game though. 

I'll see if you've answered this elsewhere but the new output log is below if helpful:

output_log.txt

Can you post

1) dxdiag

2) Diagnostics file from mydocuments\endless space 2\temporary files

Thanks

satoru wrote:

tmouncer wrote:

I got it to load the menu! After a complete fresh reinstall with an edited registry file and using -dx10 I got as far as being able to start a new game! 

Now it crashes when creating that game though. 

I'll see if you've answered this elsewhere but the new output log is below if helpful:

output_log.txt

Can you post

1) dxdiag

2) Diagnostics file from mydocuments\endless space 2\temporary files

Thanks

Both below:

Diagnostics - 2017'05'23 @1703'47''.html

DxDiag.txt

Thanks!

Can you remove the dx10 tag from the launch options. Or does it not launch otherwise?

satoru wrote:

Basically the issue is that they added some ships to the main menu. While looking cool this caused some older AMD cards to fail to render the ship and the game crashes. The fix for it is to disable rendering the ships in the main menu so the game at least loads.

When you view the battles, you're running into basically the same issue, the ships can't be rendered so the game crashes

The devs are aware of the issue. For now please skip any ship battles. This fix was just a temporary "lets get you at least into the game". They're working on a more permanent fix so you can view the battles and the cool main menu stuff.

Thanks for the quick clarification! I must be patient then, although it really helped that the soundtracks got a huge facelift, I loved it! 

Anyway, I really appreciate how you guys are really listening and helping us out here, and quickly for that matter. Kudos to you guys! 

tmouncer wrote:

satoru wrote:

Can you remove the dx10 tag from the launch options. Or does it not launch otherwise?

Hi satoru,

Without the dx10 tag it won't get past the splash screen/white bar.

With the dx10 tag I get to the menu and faction selection/game setup screen, but it then crashes at "game launched". Nb, unlike others with the directory characters bug, it doesn't get as far as "game launched and ready".

Thanks for your help guys, hopefully I'll get to play it some day!

[further update] It looks like the screen output is freezing, but the game's actually firing up, so it may not be a 'crash' as such - I get the intro speech and can click and drag on the screen to get a hand cursor. Still not playable though!

Seems like its crashing on a directx dll

Can you

1) Reinstall ALL the redistributables from steamapps\common\endless space 2\_commonredist

2) reboot your system

cuchulainn wrote:

Another reviving of the thread:

For me the game never works, infinite loading screen with the music and the loading bar at 100%. nothing changed since my last post 2 years ago.

I just reinstalled the game, curious to see if anything changed but nothing, same situation as in my last post 2 years ago.

Perhaps you find a solution in this steam thread: Cannot Start Issue - Compilation Thread