Thanks etsi, still no luck for me with everything tuned as high as it can be and performance maximised. I've attached the latest files below in case anyone's ever able to work out what's gone wrong with this game under my setup.

Diagnostics - 2017'05'24 @0935'21''.html

Registry.xml

DxDiag.txt

I've opened the refund process but the vendor's not being very co-operative and has pointed to the requirements on the Sega support site which still say the game isn't compatible with Intel HD cards. It'd be great if these could be updated. As others have said, I know this isn't a high-end gaming machine and I'm happy playing at low frame rates if necessary, but I've never come across a non-action game that it's not been able to handle. Civ 6 and Stellaris for example work fine even in late game with huge worlds/galaxies.

Hi satoru,

I've just reinstalled all distributables and rebooted, same problem. With the -dx10 tag I can get to the menu, but the bar stops at 'game launched'. I've also tried -novideo which makes no difference. This is on both the amd fix betas and the maintstream release.

Windows won't let me update the .net distributables as the ones I've got are newer, is there any way I can force this?

Thanks again

It might be your video drivers despite looking fairly new

1) uninstall existing drivers

2) Reboot

3) download the latest drivers fro your HD5500 here

https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210

4) install

5) reboot

Please try that, you shouldn't need the dx10 tag so try it without first.

'fraid not, I've reinstalled graphics drivers again and it doesn't get to menu without -dx10. With -dx10 it doesn't get past the 'game launched' stage.

Thanks for your help but I've spent an entire day trying to get this working and I think we're going in circles. Is there anything else you can think of that I could try?

If not I guess I'll have to try to give in. Despite never making it to turn one I'm closing in on Steam's 2 hour playthrough limit to get this refunded now! I've been really looking forward to this game but can't blow £35 on something that might work the next time I upgrade my machine.

Appreciate the help though folks.

Other than making sure you have a full windows update done, I cna' tthink of much else.

satoru wrote:

Other than making sure you have a full windows update done, I cna' tthink of much else.

Thanks satoru, I've updated Everything today I think :)

hi again 

I also had the problem that I could not pass the first loading screen and with the 1.05 amdfix + dx10 I managed to make it to the first menu 

I now crash at the launch of the game as the friend above does.

I also have all drivers and win10 updated, I closed the videos from the options + reduced the analysis from good to the previous level -even lower I mean, but when it starts loading after the connection with server and when it says game launched , I also hear the voice & I can fell I can clic/command something with the mouse but the screen does not change and finally crashes with the bar to be loaded by 3/4.

output_log.txt

Registry.xml

DxDiag.txt

my card is a R5 M330 amd works fine with other games, most recent civ6

thanks in advance

UPDATE

I managed to overcome this problem!!

it seems that the system requires all the available sources for this game.

what I did is that through the AMD catalyst control center, I added the game in the 3d application settings and chose the following settings

see attached files

you should know that even the wifi goes to flying mode...

I will come back if I encounter  any other problem through the game

my previous options in steam remained as I mentioned in the previous message + run as admin

hope it works for the rest with same issue

Capture.PNG

Capture2.PNG

Capture3.PNG

I forgot them in my previous message -from joy apparently...

It worked for me, thank you so much!

cannot start game
please help

output_log.txt

error.log

crash.dmp

I had frequent crash problems on my mac, but the problem stopped after turning off steam overlay, so that should hopefully help 

Reviving an old thread here but since the recent updates the game now launches and runs really well, but only with the -dx10 launch option, without it the game doesn't get to the menu screen. Perhaps worth a shot for others. 

Tmouncer,

Reading back your previous post, I see you have an Intel HD 5500 on your system. I think the game should detect this and switch you automatically to dx10. 

I will check with the engineers, thanks for the update!

Cheers,