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Game not going past loading screen

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5 years ago
Jan 1, 2020, 10:41:49 PM

i thought i was going to get a functioning game when i bought this game.

clearly, i met my hubris for expecting a game that would actually work when i installed it.

the game REFUSES to go past the loading screen, with the menu music continuing and there being the implication of the existence of a menu with the whooshing sounds of what must be buttons. the annoying choir of the menu bangs on my eardrums, begging for attention it does not deserve as the "game" prevents me from exiting it, forcing me to attempt a shutdown and cancelling the shutdown to even exit this nonfunctioning still image of a "game." my desktop is actually more of a game than this.. program, with there being SOMETHING to interact with. meanwhile, this program literally is completely non-interactive save for the intro screen with the amplitude logo, and before you refer me to some random steam page, it doesn't work. they keep asking me for an output.log file that they aren't showing me how to access, and recommended trying the "mac native version", which is COMPLETELY irrelevant due to the fact i have literally no idea how to access either of these things. i'd actually probably like this game if it actually worked. the lore is interesting, and the setting just seems pretty interesting in general, but i can't exactly access more stuff about the lore if i can't play the game.

i'm going here because i refuse to believe anyone on steam is actually going to help me beyond recommending i do things that i literally do not know how to do.

Updated 5 years ago.
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5 years ago
Jan 2, 2020, 12:00:44 AM

According to a quick google search, the log file is located here on Mac (which from your post, it sounds like you are on) 


"User/YOUR_USER_NAME/Library/Application Support/Endless Space 2/Dump Files"

And going here to get tech support issues is generally better since more people who know what they are doing will see it. You might not get a response for a day or two from someone who works at Amplitude because I believe they are all still on break. If you upload the Output.log here, It'd be a start so people can actually look at it and give you help.

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5 years ago
Jan 3, 2020, 12:05:13 AM

My apologies, would you mind uploading the most recent diagnostics file from that very folder then? That gives a clue on what went wrong with the game code. I mistook that for the output.log, according to a different dev reply the actual location, they should be here: 

Updated 5 years ago.
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5 years ago
Jan 5, 2020, 8:21:02 AM
You make use of Intel(R) Iris(TM) Pro Graphics 6200. If I'm not wrong about, you don't have installed latest graphics driver. 
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5 years ago
Jan 6, 2020, 9:27:06 PM

Do you make use of additional anti-virus software (Avast, Bitdefender, Avira...)?

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5 years ago
Jan 6, 2020, 11:51:13 PM

ok so i tried to install them but it turns out i already installed the latest graphics driver

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5 years ago
Jan 7, 2020, 12:15:17 AM

Another idea: Give admin rights to "Steam.exe" and to "Endless Space 2.exe" files (right mouse click on each file, choose properties -> compatibility -> allow admin rights).

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