Hello!

Could you try the following:

Delete the humankind folder in Users\[user]\Documents\Humankind\ and the AMPLITUDE studios folder here: Users\[User]\AppData\Local\Temp (AppData folder is usually hidden by default). Launching the game will remake all these folders.

If that doesn't help, can you send us a DxDiag, along with a diagnostic log?

Diagnostic files are by default located: Users\[user]\Documents\Humankind\Temporary Files

Launching the game will start a new diagnostic file, so check the time stamps to make sure you’re grabbing the one for when you were playing!

Thank you!

I tried my best to follow the instructions but it still didn't work....

Diagnostics (2021'04'27 @0655'43''201''').html

Could I get a DxDiag from you? Here are the instructions for how to get one:

• In Windows 7:

  1. Click on the "Start" Button.

  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.

  3. Click on “Save all Information.”

  4. Save the information to your Desktop, keep the file name as is.

• In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.

  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.

  3. Click on "Save all Information."

  4. Save the information to your Desktop, keep the file name as is.

DxDiag.txt

Here you go!!!!