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Blank main menu

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3 years ago
Aug 17, 2021, 2:52:44 PM

When trying to navigate main menu most of the letter are invisible This includes when trying to start a game, preventing setup a game(screenshot is from settings tag). All menus apart from main menu are invisible.


Updated 3 years ago.
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3 years ago
Aug 17, 2021, 2:59:21 PM

Hello! A few questions:

What platform are you on? Where you in a previous OpenDev? If on PC, could you delete your Humankind folder? It is here: \Users\[username]\Documents\Humankind\ (just delete that whole Humankind folder).

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3 years ago
Aug 17, 2021, 3:24:47 PM

Could you provide me with a DxDiag of your machine?

To get this information:

From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX Diagnostic Tool. There is a save all information button that will have you save a txt file.

Updated 3 years ago.
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3 years ago
Aug 17, 2021, 3:52:48 PM

Also not an expert, but to me it seems it either doesn't have font type, have problem loading the font or doesn't support the font. The other font (like big main menu buttons) work properly. (If this helps)

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3 years ago
Aug 17, 2021, 4:05:06 PM

One last file to request! Can you send me an output log.


These can be found here:

This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


Mostly need the Player file, but if you can put all three in a zip, that would be great! Thank you!



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3 years ago
Aug 17, 2021, 4:09:27 PM
Saikana wrote:

Hello! A few questions:

What platform are you on? Where you in a previous OpenDev? If on PC, could you delete your Humankind folder? It is here: \Users\[username]\Documents\Humankind\ (just delete that whole Humankind folder).

I had a problem where I saw a black screen right after loading was shown and then game crashed. But your suggestion solved it. I was on OpenDev.

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3 years ago
Aug 17, 2021, 5:27:22 PM

Holy...mammoth...that's even worse :D gotta be patient, devs probably went home for today and they have lot of work to do.


For me no prob I won't be able to access my computer for next 2-3 days since I'm going on business trip I only hope it will be fixed since I took a week-off next week so I can play :D

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3 years ago
Aug 18, 2021, 12:25:34 AM

I also have the same problem as Gaspi2 - there is hardly any text on the main screen, or on screen when the game loads.

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3 years ago
Aug 18, 2021, 2:07:44 AM
Here to report that I was able to resolve the problem (at least for me).

I also had missing text on almost all of the menu buttons and all of the in game text, exactly like the screenshot posted in Gaspi2's first post.

I believe it was updating my GeForce drivers that did the trick.  I deleted the Humankind folder, didn't work, reinstalled the game, didn't work, then updated the GeForce drivers and restarted the computer.  Now it works great!
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3 years ago
Aug 18, 2021, 7:58:07 AM

Okay, thanks to TLH I could resolve it too. The problem was that somehow my nvidia GeForve Experience, while checking for updates, reported all the time that the drivers were recently updated and the newest that there are. Which wasn't the case at all. After manually searching for and installing the newest driver, the text is now shown as it should be. 

#thanksnvidia ^^

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3 years ago
Aug 18, 2021, 11:54:44 AM

Hello all,

Unfortunately I also have the problem that the displays in the main menu are not complete. In the game itself, all text in the messages are also not displayed and in the notes, if you go on a button with the mouse, no text appears. My graphics card etc. is up to date. Can you please help me?



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