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Consistent Freezing/Crashing

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3 years ago
Aug 24, 2021, 1:36:42 PM

The game was running fine. I made it to 180 turns into my first game before it froze and I had to force quit. I tried all of the recommended fixes on the discussion board including uninstalling/reinstalling Humankind so I don't have any files from that original crash. None of the fixes have worked and the problem is worse now. I can get the game load screen to come up to select the avatar and choose the symbol/color, all of the intro animations run fine, and I can get the game to open up to the start screen. But that's as far as I can get. As soon as I move my unit the game freezes and I have to force quit. Attached are the four diagnostic files for those attempts (I did have one game where I was able to move around for about 3 or 4 turns before it froze). 


Below are my specs. (I don't think there's any problem with the hardware because the game was running fine before and even the animation cinematics run fine.) 



Computer Information:

    Manufacturer:  HP

    Model:  HP ENVY Laptop 17m-ch0xxx

    Form Factor: Laptop

    Touch Input Detected


Processor Information:

    CPU Vendor:  GenuineIntel

    CPU Brand:  11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz

    CPU Family:  0x6

    CPU Model:  0x8c

    CPU Stepping:  0x1

    CPU Type:  0x0

    Speed:  1690 Mhz

    8 logical processors

    4 physical processors

    HyperThreading:  Supported

    FCMOV:  Supported

    SSE2:  Supported

    SSE3:  Supported

    SSSE3:  Supported

    SSE4a:  Unsupported

    SSE41:  Supported

    SSE42:  Supported

    AES:  Supported

    AVX:  Supported

    AVX2:  Supported

    AVX512F:  Supported

    AVX512PF:  Unsupported

    AVX512ER:  Unsupported

    AVX512CD:  Supported

    AVX512VNNI:  Supported

    SHA:  Supported

    CMPXCHG16B:  Supported

    LAHF/SAHF:  Supported

    PrefetchW:  Unsupported


Operating System Version:

    Windows 10 (64 bit)

    NTFS:  Supported

    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0


Video Card:

    Driver:  Intel(R) Iris(R) Xe Graphics

    DirectX Driver Name:  igdumdim32.dll

    Driver Version:  27.20.100.9365

    DirectX Driver Version:  27.20.100.9365

    Driver Date: 3 10 2021

    OpenGL Version: 4.6

    Desktop Color Depth: 32 bits per pixel

    Monitor Refresh Rate: 60 Hz

    DirectX Card: Intel(R) Iris(R) Xe Graphics

    VendorID:  0x8086

    DeviceID:  0x9a49

    Revision:  0x1

    Number of Monitors:  1

    Number of Logical Video Cards:  1

    No SLI or Crossfire Detected

    Primary Display Resolution:  1920 x 1080

    Desktop Resolution: 1920 x 1080

    Primary Display Size: 15.04" x 8.46" (17.24" diag)

                                            38.2cm x 21.5cm (43.8cm diag)

    Primary Bus Type Not Detected

    Primary VRAM: 1024 MB

    Supported MSAA Modes:  2x 4x 8x 


Sound card:

    Audio device: Speaker (Realtek(R) Audio)


Memory:

    RAM:  12055 Mb


VR Hardware:

    VR Headset: None detected


Miscellaneous:

    UI Language:  English

    Media Type:  Undetermined

    Total Hard Disk Space Available:  487577 Mb

    Largest Free Hard Disk Block:  400130 Mb

    OS Install Date: Dec 31 1969

    Game Controller: None detected

    MAC Address hash: 48c0b5eb55e4576ec90a633e54055e8a1c9d52ec


Storage:

    Disk serial number hash: 3ef6f915

    Number of SSDs: 1

    SSD sizes: 512G

    Number of HDDs: 0

    HDD sizes: %s1



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Updated 3 years ago.
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3 years ago
Aug 24, 2021, 2:12:07 PM

Hello!


In order for us to fully investigate this issue we need the following:

- Your last two auto-saves, and if possible the one where you manage to reach turn 180. Your saves are by default located:

o PC: \Users\[username]\Documents\Humankind\Save Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files


- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind


- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001


Thank you for taking the time to send us this report.

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