The game was running fine. I made it to 180 turns into my first game before it froze and I had to force quit. I tried all of the recommended fixes on the discussion board including uninstalling/reinstalling Humankind so I don't have any files from that original crash. None of the fixes have worked and the problem is worse now. I can get the game load screen to come up to select the avatar and choose the symbol/color, all of the intro animations run fine, and I can get the game to open up to the start screen. But that's as far as I can get. As soon as I move my unit the game freezes and I have to force quit. Attached are the four diagnostic files for those attempts (I did have one game where I was able to move around for about 3 or 4 turns before it froze).
Below are my specs. (I don't think there's any problem with the hardware because the game was running fine before and even the animation cinematics run fine.)
Computer Information:
Manufacturer: HP
Model: HP ENVY Laptop 17m-ch0xxx
Form Factor: Laptop
Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x8c
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 1690 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) Iris(R) Xe Graphics
DirectX Driver Name: igdumdim32.dll
Driver Version: 27.20.100.9365
DirectX Driver Version: 27.20.100.9365
Driver Date: 3 10 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) Iris(R) Xe Graphics
VendorID: 0x8086
DeviceID: 0x9a49
Revision: 0x1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 15.04" x 8.46" (17.24" diag)
38.2cm x 21.5cm (43.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speaker (Realtek(R) Audio)
Memory:
RAM: 12055 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 487577 Mb
Largest Free Hard Disk Block: 400130 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 48c0b5eb55e4576ec90a633e54055e8a1c9d52ec
In order for us to fully investigate this issue we need the following:
- Your last two auto-saves, and if possible the one where you manage to reach turn 180. Your saves are by default located:
o PC: \Users\[username]\Documents\Humankind\Save Files
o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files
- An output log. These can be found here:
o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
- Information about the system you are playing on. To get this information:
o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001
Thank you for taking the time to send us this report.
EvanR
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