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Purgatory Loading Screen

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3 years ago
Sep 25, 2021, 11:42:41 PM

For some reason my friend and i cannot get past a certain point in a loading screen ever, we have played with 3 before, but with no success have been able to replicate a second playthrough where we could play together. No crashes,  No errors, just eternal loading till one of us rages, picture for spot for those with similar issue. Please help, we've tried all settings from map to graphical, uninstalling both game and steam and reinstalling, and verifying.

Updated 3 years ago.
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3 years ago
Sep 25, 2021, 11:58:08 PM

Update. Thought it was the dlc ticks as he has standard and I have deluxe, so i ticked them all off to see maybe if that was something, no luck. Will update the more things I think of trying or adjusting, but we have officially played with all settings that we can think of lol.

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3 years ago
Sep 26, 2021, 1:05:11 AM

Please have your friend upload


* dxdiag

* player.log

* diagnostics.html



Also does this happen only on MP games or also on SP games?

Updated 3 years ago.
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3 years ago
Sep 26, 2021, 1:14:48 AM

Multiplayer it works singleplayer he can play alone or if 3 are over, players. But if it's two player or just me and him it infiniloads. we let it go for 3 hours one time with no crashes or errors.

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3 years ago
Sep 27, 2021, 10:35:30 AM

Hello!

In order for us to fully investigate this issue we need the following:


- Your and your friend's diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files


Thank you for taking the time to send us this report.

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3 years ago
Oct 1, 2021, 2:11:37 AM

I don't think those are the same games or how it works, but those are all the logs we have since we can't physically start a game.

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3 years ago
Oct 1, 2021, 9:17:28 AM

Hello!

Thank you very much for your files, they have ben sent to the development team for investigation.


In addition could you specify who is hosting the Multiplayer game that doesn't launch and both send the following file after encountering the issue:

An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankin


Sorry for the inconvenience.


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3 years ago
Nov 12, 2021, 4:39:39 AM

Sorry to clutter the post, another thing worth noting we had just discovered, one game we were able to start and load together, we recently got into the modding to see if it would work, but we cannot find the one that makes it work for us, the one game had an unprompted one, called project mercury, yet we cannot find any trace of it in our logs, we were only able to play while that one existed, can you give me info on where that is?

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