[STEAM(PC)/ V 1.0.13.2721-S10} All Cinematics and background music fails to play properly

As stated above since purchase all cut scenes and animations fail to play with background audio having a stutter to it during gameplay. Animations behave correctly at first by starting and playing for roughly 2-3 seconds but after just a few moments they stutter freeze jump forward artifact then finally cut to black. After cutting to black the game progresses forward 80 percent of the time and crashes 20. This affects the intro SEGA cinematic at the exact same time and place every time I start the game. Background music audio is affected as well when cinematics are glitching.

I have tried reinstalling the game, my drivers, and running everything in admin mode. All listed solutions found on your FAQ's sheet were followed but nothing has fixed the cinematics. This can not be replicated in other steam games such as civ 6. Please see my specs and detailed attempts to solve this issue. If this can not be resolved I would like to request a refund because all of my time thus far has been spent trying to fix these issues and I am not interested in playing it if all of the cinematics risk crashing my computer. In addition I have have tried repeatedly to attach the most recent diagnostic file here but every time I use the attachment system here I receive an error with file sizes of 342kb .html files. Since this issue is occurring on game load I don't think attaching a save will be useful. This is on a Win 10 machine with a solid state drive 16 gigs of DDR4 Ram and an intel core i7 processor.

EVERYTHING ATTEMPTED THUS FAR:

Force Vulcan Mode

One potential fix for performance or crash issues is to force Vulcan drivers. Add the command line option to force this

* Right click -> Properties on Humankind

* GENERAL tab

* Scroll down to "LAUNCH OPTIONS"

* In the box put in

-force-vulkan

* Click the "X" in the upper right to close the window

* Re-launch the game

Disable or Uninstall Audio Enhancement Tools

Some audio enhancement tools may cause the game to crash. So far known programs that may cause issues are

Nahimic (installed on MSI laptops)

Sonic Sound 2 (installed on Asus laptops)

Sonic Suite

Razer Chroma (and possibly Synapse) - note your headset will still be usable

If you have any of these programs in your system tray, please kill them and try relaunching the game.

Mac Missing Executables

https://steamcommunity.com/app/1124300/discussions/0/2961669453616158944/

There is a Mac beta you can opt into to test

Update Your Video Card Drivers

For AMD cards, download the AMD Catalyst Control Center, which you can find here:

http://www.amd.com/en-gb/innovations/software-technologies/catalyst
For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:

http://www.nvidia.com/Download/index.aspx

If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:

http://www.geforce.com/geforce-experience

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Try running both Steam and Humankind.exe as administrator

Go to c:\program files\steam\
Right click ->Properties on steam.exe
Click the Compatibility tab
Check "Run this program as an administrator

Then try doing it for the Humankind exe

Go to c:\program files\steam\steamapps\common\Humankind
Right click ->Properties on Humankind.exe
Click the Compatibility tab
Check "Run this program as an administrator

Reinstall DirectX

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX

And the dxsetup.exe

Then reboot your computer

Reinstall VCRedist 2012/2013/2019

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist

And run the following

2012\vc_redist.x64.exe

2013\vc_redist.x64.exe

2019\vc_redist.x64.exe

Note you must run all 3. 2013 is needed for Logitech RGB systems.

Then reboot your computer

Reinstall Dot Net

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.5.2

Run the NDP452-KB2901907-x86-x64-AllOS-ENU.exe

Then reboot your computer

DIRECT X SPECS:

Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)

Language: English (Regional Setting: English)

System Manufacturer: HP

System Model: HP Pavilion Power Laptop 15-cb0xx

BIOS: F.19 (type: UEFI)

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz

Memory: 16384MB RAM

Available OS Memory: 16270MB RAM

Page File: 17111MB used, 3662MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DirectX Database Version: 1.3.9

DxDiag Version: 10.00.19041.1741 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 630

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_836B103C&REV_04

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 8262 MB

Dedicated Memory: 128 MB

Shared Memory: 8134 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Card name: NVIDIA GeForce GTX 1050

Manufacturer: NVIDIA

Chip type: NVIDIA GeForce GTX 1050

DAC type: Integrated RAMDAC

Device Type: Full Device

Device Key: Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_836B103C&REV_A1

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 12153 MB

Dedicated Memory: 4019 MB

Shared Memory: 8134 MB

Current Mode: Unknown

HDR Support: Unknown

Display Topology: Unknown

Display Color Space: Unknown

Color Primaries: Unknown

Display Luminance: Unknown

Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_450cb17918816837\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_450cb17918816837\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_450cb17918816837\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_450cb17918816837\nvldumdx.dll

Driver File Version: 31.00.0015.1659 (English)

Driver Version: 31.0.15.1659

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.7

Hardware Scheduling: Supported:True Enabled:False

Graphics Preemption: Pixel

Compute Preemption: Dispatch

Miracast: Not Supported by Graphics driver

Detachable GPU: No

Hybrid Graphics GPU: Discrete

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:True

Driver Attributes: Final Retail

Driver Date/Size: 6/22/2022 8:00:00 PM, 1130000 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: Unknown

Vendor ID: 0x10DE

Device ID: 0x1C8D

SubSys ID: 0x836B103C

Revision ID: 0x00A1

Driver Strong Name: oem65.inf:0f066de329b47b67:Section024:31.0.15.1659:pci\ven_10de&dev_1c8d&subsys_836b103c

Rank Of Driver: 00CF0001

Video Accel: Unknown

-------------

Sound Devices

-------------

Description: Laptop Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C836B&REV_1000

Manufacturer ID: N/A

Product ID: N/A

Type: N/A

Driver Name: RTKVHD64.sys

Driver Version: 6.0.1.8554 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 10/14/2018 8:00:00 PM, 6408752 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Emulation Only

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

-------------------------------------

Disabled Media Foundation Transforms

-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

------------------------

Disabled Media Sources

------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

---------------

Diagnostics

---------------

Windows Error Reporting:

+++ WER0 +++:

Fault bucket 2097960954088557448, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: mono-2.0-bdwgc.dll

P5: 0.0.0.0

P6: 6225a527

P7: c0000005

P8: 00000000004d736c

P9:

P10:

+++ WER1 +++:

Fault bucket 2097960954088557448, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: mono-2.0-bdwgc.dll

P5: 0.0.0.0

P6: 6225a527

P7: c0000005

P8: 00000000004d736c

P9:

P10:

+++ WER2 +++:

Fault bucket 2097960954088557448, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: mono-2.0-bdwgc.dll

P5: 0.0.0.0

P6: 6225a527

P7: c0000005

P8: 00000000004d736c

P9:

P10:

+++ WER3 +++:

Fault bucket 2097960954088557448, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: mono-2.0-bdwgc.dll

P5: 0.0.0.0

P6: 6225a527

P7: c0000005

P8: 00000000004d736c

P9:

P10:

+++ WER4 +++:

Fault bucket 1965630692067897150, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: cls-lolz_x64.exe

P2: 0.0.0.0

P3: 10.0.19043.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

+++ WER5 +++:

Fault bucket 1521325219264984471, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: cls-srep_x64.exe

P2: 0.0.0.0

P3: 10.0.19043.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

+++ WER6 +++:

Fault bucket 1326090845369947672, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: 8c50

P5: 134217728

P6:

P7:

P8:

P9:

P10:

+++ WER7 +++:

Fault bucket 1623967845860664783, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: 28da

P5: 67246080

P6:

P7:

P8:

P9:

P10:

+++ WER8 +++:

Fault bucket , type 0

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: Humankind.exe

P2: 2021.2.14.40468

P3: 62188e57

P4: 28da

P5: 67246080

P6:

P7:

P8:

P9:

P10:

+++ WER9 +++:

Fault bucket , type 0

Event Name: crashpad_log

Response: Not available

Cab Id: 0

Problem signature:

P1: setup.exe

P2: 103.0.1264.77

P3: EdgeInstallerError

P4: 0x5a

P5:

P6:

P7:

P8:

P9:

P10:

[STEAM(PC)/ V 1.0.13.2721-S10} All Cinematics and background music fails to play properly

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