Hi, thank you for your report.

We are sorry that you are experiencing this issue. In order for us to better investigate it, can you provide us with the following please?

Thanks a lot in advance!

• Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
  • PC:\Users\[username]\Documents\Humankind\Temporary Files 
  • Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file 
• Player.Log: These can be found here:
  • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
  • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
• Information about the system you are playing on. To get this information:
  • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
  • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 

Files Player1.rar

Files Player2.rar

Hello all, 

we are having the same issue with a friend, she is having the same issue.

We would love to see a update on this.

Best regards

Griffith

Am also having the same issue with the game as well. Me and group of friends were able to play just fine before the update.

Premier_RP wrote:

Files Player1.rar

Files Player2.rar

Hi, thank you for these files.

We are working on this issue.

Sorry again for the inconvenience and thanks for your patience!

Same happens to me and my friends, especially when we load a previous saved multiplayer game (the previous games i'm talking about are from the new dlc)

If you delete and reinstall the game, and delete the game saves, you can play one multiplayer game. Cool .

Cool DLC a real investment of money.

This is still an issue for me and one of my friends. I play with two friends, both of whom do not have all the dlc but I do, so I host games so we are getting the full experience, and maybe they'll want to get all the dlc as well when they see what they're missing when they play single player and lack cultures and the diplomacy aspect.

This issue only occurs when one of the two is trying to play, it does not affect the other. Please, we love playing games like this together, and this is our favorite so far. If we literally can't play this game together however, we might have to consider going back to Civ 6 or get Civ 7 now that it's out. We would really prefer not to do that though.