Hello community,

I've recently purchased a Digital Deluxe Upgrade as well as some other add-ons for Humankind within Epic Games Store. All the add-ons were recognized, except the Digital Deluxe Upgrade - the game still offers it for me to buy.

In regards of that I've contacted the tech support of Epic Games and they provided few possible solutions, which I did:

- verified game files

- cleared the cache of Epic Games Launcher

- run the Launcher as administrator

- disabled my antivirus

- re-installed the game

Unfortunately none of these steps helped me and the support advised me to contact game developers directly, since Epic Games can only confirm, that the purchase was made.

Did someone has the same issue and know how to resolve it?

I was able to download the soundtrack, wallpapers, tech and units tree by hitting the extras tab and choosing deluxe from  from the game menu. (I have an amplitude account). Im using  Humankind from Epic game Store ( recieved for free).  I don't think I will have the Victor Hugo Avatar or Notre dame Wonder which is part of the Deluxe Upgrade however.