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[PC/Steam, v1.0.01.0059-S10] - Audio stutter/lag from mid-late game

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4 years ago
Aug 22, 2021, 3:05:43 AM

This doesn't seem to be a common issue with the community but I'm wondering if it has something to do with my RAM. Though generally not persistent, I have experienced some issues with RAM in the past couple of months (with other games, specifically LoL, which has optimization issues. Plus, my PC is getting old). Anyways, around mid-late game, I start getting audio issues when I enter the diplomacy screen. As the game progresses these issues get worse, until finally all voiceovers, and music are affected. It's stuttering generally, but when it gets really bad it sounds like the sound is slurring or being played in slow-mo. I wanted to note that one time, after loading up the same campaign the next day, the issues were not there. I also wanted to note that I use dual monitors, and generally have Netflix or Google Chrome opened to something else on my secondary monitor. I generally play with 9 AI, though my earlier games with the default number did have the same issues. I'm not entirely sure, but it feels like the busier the map gets, the worse the issues become (since the audio issues get worse and worse as the eras progress). These audio issues do not persist once I've loaded into the main menu, as far as I can tell. I have not tried testing it on lower graphics, but I'll do that the next time it occurs. Also, I double checked that my audio drivers were up to date, and that doesn't seem to be the cause.

Updated 4 years ago.
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4 years ago
Aug 22, 2021, 10:49:15 PM

@Lt_Miles @The-Cat-o-Nine-Tales this is apparently the issue we talked about on the Beer2Gether. I reported this to you with a likely reason of memory leak.

references: https://www.games2gether.com/amplitude-studios/humankind/forums/209-bug-reports/threads/38321-significant-performance-issues-memory-leak?page=1

Updated 4 years ago.
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4 years ago
Aug 31, 2021, 6:17:40 AM

Hello Humankind team,

I am afraid this issue is still in the game as it was with the early dev builds. See link above.

My first game approached turn 200 and mid / late game and 


Problem: the sound and UI begin to lag. 

Sound and Voice is distorted. Most extremely at the beginning of each turn.


Do you like to investigate this, how may I help?


To reproduce it is important to play the game with the saves for some hours. As in Lucy and Victor Dev I still confident this is not a driver issue but a memory leak.

The memory consumption of the game is growing a lot over time. 6 GB is about normal, 13 GB is my peak.


Attachments: see below. I have included everything you might need.


Workaround: save the game, exit to desktop. start the game and play on (it should repeat after a while (ultimately after hours)


Version 1.2.116 beta




a couple of logs Diagnostics (2021'08'30 @2001'13''398''')p3.zip


msinfo.txt

DxDiag.txt



savegames: audio lag.ctrSoviets Turn 248.ctrSoviets Turn 255.ctr

Updated 4 years ago.
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4 years ago
Aug 31, 2021, 6:58:16 AM

Hello!

Thank you for all the information you've send about your issue, it really helps. In addition could you send us the following file please? :


- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


Moreover could you tell us if this issue occurs in every new game once you reach late game or if it seems specific to this save?


Thank you for taking the time to send us this report.

Updated 4 years ago.
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4 years ago
Aug 31, 2021, 7:29:03 AM
Tyor wrote:

Hello!

Thank you for all the information you've send about your issue, it really helps. In addition could you send us the following file please? :


- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


Moreover could you tell us if this issue occurs in every new game once you reach late game or if it seems specific to this save?


Thank you for taking the time to send us this report.

ah yes, now that someone mentioned it, I thought I were the only one with this issue, 


I have a fresh save game in the Beta 1.2.132 (turn 172) occasionally having this issue, especially when fighting in >130 turn siege and casual skirmishing: 


Peace time save: Mughals Turn 172.ctr

War time save: auto-save 1006.ctr,auto-save 1007.ctr,auto-save 1008.ctrauto-save 1009.ctr

Diag: Diagnostics (2021'08'30 @1917'59''238''')p4.html,

Diagnostics (2021'08'30 @1917'59''238''')p3.html,Diagnostics (2021'08'30 @1917'59''238''')p2.html

Output log: Player-browser.log,Player-prev.log,Player.log

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4 years ago
Aug 31, 2021, 8:57:55 PM

"Moreover could you tell us if this issue occurs in every new game once you reach late game or if it seems specific to this save?"


I can tell that this issue does happen in the mid and late game. 


It is not a matter of this particular save.


I managed to play the game 4 more hours today with the same save. no issues so far. 

It is very likely the reason why it was not catched in the Devs as it is really hard to reproduce. In Lucy and Victor it was much more reproducible.


@Tyor this one is new and sounds very familiar in this regard: https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/44573-game-crashed-while-loading-sound-stuttering-units-not-able-to-move?page=1

Here are the requested logs Tyor, it seem though that they are constantly overwritten. Please tag me if you need something else.

Player.logPlayer-browser.logPlayer-prev.log



Updated 4 years ago.
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4 years ago
Sep 2, 2021, 2:35:06 AM

I have the same issue, basically every match. However, when I reduce the resolution to 1920x1080 and/or graphics settings, it seems to happen far less or happens much later during a play through. Reloading the client resolves the issue but it always returns eventually. Hopefully that helps. My PC specs: 1st gen i7 (lol), 12g/b tri-channel ram (lol), founders 1080, steam. Win 10, ssd, current and beta's.

Updated 4 years ago.
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4 years ago
Sep 7, 2021, 11:21:38 AM

I get this issue late game as well, however it is sorted when i close the game, and run it again. Probably memory issue.

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