Can't start game after getting DLC

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CapNJacket

Frozen Spark

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CapNJacket

Frozen Spark

20 300g2g pts

a year ago

Oct 20, 2023, 1:07:29 AM

Bought the DLC. Now the game crashes before I even get to the title screen.

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DEVAB1V

Sunny

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DEVAB1V

Sunny

3 200g2g pts

a year ago

Oct 20, 2023, 1:02:55 PM

Hello CapNJacket,

We are sorry to hear that you experienced an issue after purchasing the DLC.

Could you please provide us with more details in order for us to be able to further investigate the crash?

We will highly appreciate any additional details like:
-On what platform you encountered the issue?
-If you were playing on Xbox, was the base game downloaded through GamePass?
-Did you ensured that the download was fully completed before launching the game and did you attempted to relaunch the game after rebooting the console?

Thank you in advance!

Sincerely,
-AB

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CapNJacket

Frozen Spark

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CapNJacket

Frozen Spark

20 300g2g pts

a year ago

Oct 20, 2023, 5:20:44 PM

- Sorry to include this. I'm playing this on my Playstation 4.
- Yes, I did wait for the DLC to download before playing.
- Also, before I made this thread, I uninstalled the game and then reinstalled it see if there was corrupted data. Still didn't work.
- won't let me screenshot it, but if it helps, the error code I got is CE-34878-0 if it means anything to you.

Updated a year ago.

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DEVAB1V

Sunny

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DEVAB1V

Sunny

3 200g2g pts

a year ago

Oct 23, 2023, 1:10:02 PM

Hello CapNJacket,

Thank you for the provided details.
We are looking into what could be causing this.

Sincerely,
-AB

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DEVAB1V

Sunny

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DEVAB1V

Sunny

3 200g2g pts

a year ago

Oct 24, 2023, 12:31:54 PM

Hello,

While we are further looking into this issue, could you please refer to the official Sony PlayStation support article regarding the Error Code:
"CE-34878-0", available at: https://www.playstation.com/en-bg/support/error-codes/ps4/ce-34878-0/

Thank you for your understanding.

Sincerely,
-AB

Updated a year ago.

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CapNJacket

Frozen Spark

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CapNJacket

Frozen Spark

20 300g2g pts

a year ago

Oct 24, 2023, 11:23:56 PM

Followed their instructions but it's running again (for now).
Final step they recommended was a complete system initialization. Thankfully there were cloud saves, but still sucks it took a complete console reset and backing up my saves.

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