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Game Crashing on Startup

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a year ago Apr 26, 2023, 2:51:26 PM

The game is not starting up after installing the latest patch, my current version according to Epic is: Hg_Wonders-Pack_1.22.3819+d100625907_Epic-Windows-Mono-Release


the game was running fine yesterday before installing the patch.


Thanks, 

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a year ago
Apr 26, 2023, 3:12:54 PM

Same here.


Diagnostics says it's something related to user authentication.


12:04:04:921NoneSTACK[EGS] Auth Login failed : AccessDenied

12:04:04:935NoneSTACK[EGS] CopyUserAuthToken : InvalidParameters

12:04:04:936NoneSTACK[EGS] [LogEOSEcom] [Error] Invalid parameter EOS_Ecom_QueryOffersOptions.LocalUserId reason: must be the ID for a logged in user

12:04:04:936NoneSTACK[EGS] QueryOffers failed with result : InvalidUser

12:04:04:937NoneSTACKUsing digital distribution client: [EGSClient] (Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient)

12:04:04:937NoneSTACK[EGS] GetUserIdentifier failed with result NotFound.

12:04:04:937NoneSTACK[EGS] GetUserName failed with result NotFound.

12:04:04:937NoneSTACK[EGS] GetCurrentGameLanguage failed with result NotFound.

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a year ago
Apr 26, 2023, 3:21:06 PM
l0stf8th wrote:

Same here.


Diagnostics says it's something related to user authentication.


12:04:04:921NoneSTACK[EGS] Auth Login failed : AccessDenied

12:04:04:935NoneSTACK[EGS] CopyUserAuthToken : InvalidParameters

12:04:04:936NoneSTACK[EGS] [LogEOSEcom] [Error] Invalid parameter EOS_Ecom_QueryOffersOptions.LocalUserId reason: must be the ID for a logged in user

12:04:04:936NoneSTACK[EGS] QueryOffers failed with result : InvalidUser

12:04:04:937NoneSTACKUsing digital distribution client: [EGSClient] (Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient)

12:04:04:937NoneSTACK[EGS] GetUserIdentifier failed with result NotFound.

12:04:04:937NoneSTACK[EGS] GetUserName failed with result NotFound.

12:04:04:937NoneSTACK[EGS] GetCurrentGameLanguage failed with result NotFound.

Yes, I checked the dump files and I'm getting the same error

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a year ago
Apr 26, 2023, 4:18:05 PM

To add some info, I'm using the Epic version, without any mods.

Tried repairing, reinstalling the game, updating graphics card.

Also tried removing the documents folder. It is recreated with the same error.

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a year ago
Apr 26, 2023, 5:52:01 PM

I am getting the exact same thing trying to launch from Epic after the latest update. Tried repairing my files as well with no luck. Worked fine yesterday.

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a year ago
Apr 26, 2023, 6:19:39 PM

I think this thread is the same issue in bug reports:

https://community.amplitude-studios.com/amplitude-studios/humankind/forums/215-bug-reports/threads/52186-crash-on-launch-from-epic

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a year ago
Apr 27, 2023, 7:14:57 AM

Same Problem.

Since the latest update on 26 April 2023, the game isn't running on Epic Games.

The screen goes black and we get redirected to Epic games library.

I've tried uninstalling, reinstalling, verifying but still not working.

Please resolve the issue as quickly as possible.


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a year ago
Jun 19, 2023, 6:56:54 PM

Humankind Xbox PC Game Pass version crashes on launch. Unity error 2021.3 I made a new post in help. Any advice would be appreciated!

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