Hi all,

I have seen a number of problem resulting in your inability to start the game. Even though some of you do not own the current minimal config, we will do our best to solve those. The trick is that we need to have a clear vision of the remaining issues. We have advised on a number of fixes (check the Common Issues sticky thread) and sometimes it solves the problem for people who have reported an issue, but they do not come back to the forum to say that their problem is fixed. Understandable, because they have better things to do (like playing the game :)).

I want to register in this thread all remaining issues so that we can process them without forgetting anyone. Once the game runs fine, please edit your post to state that it is "fixed".

For each of you who still experience issues running the game (after you have performed the common troubleshooting solutions), create a post with the following content:

• State the moment when the game is crashing : right a launch, during the progress bar of the ES2 splash screen, during the new game load, etc.
• Include your dxdiag
• Include the log/error messages found in the Steam install directory of ES2 ($Steam/SteamApps/Common/Endless Space2), and look for the files in the "EndlessSpace2_Data" subdirectory: output_log.txt, error.log, crash.dmp
• Also include the log file "Diagnostics - 2016'XX'XX @XX'XX''.html" found in the $My Document/Endless Space 2/Temporary Files folder.

We will then process and categorize all this. Once again, we are doing our best, and we could fix all the issues on the laptop / HD graphics we had in our hands, but PC configurations are wild and varied, which explains this type of behaviour.

Thanks

Amplimath

Crashing during ES2 Loading Screen 

DxDiag.txt

output_log.txt did not find error.log and crash.dmp

Diagnostics - 2016'10'09 @1158'47''.html

This 

kklacson wrote:

Crashing during ES2 Loading Screen 

DxDiag.txt

output_log.txt did not find error.log and crash.dmp

Diagnostics - 2016'10'09 @1158'47''.html

From what I read, this seems to be during the loading of the game, not the launch of the application. Correct?

Crashing during ES2 Loading Screen, unplayable

DxDiag.txt

output_log.txt

Diagnostics - 2016'10'08 @1323'43''.html

Diagnostics - 2016'10'08 @1337'40''.html

Diagnostics - 2016'10'08 @1400'07''.html

I don't know if this is something, but every single time I try to verify the cache of the ES2 the computer freeze completely and I need to restart it.

Crashes on initial loading screen, when the bar is about as long as one of the medium-sized ships.

DxDiag.txt

crash.dmp

error.log

output_log.txt

Diagnostics - 2016'10'09 @1558'15''.html

Moment of crash: during the progress bar of the ES2 splash screen

DxDiag.txt

output_log.txt

Diagnostics - 2016'10'09 @1414'00''.html (Link leads to blank page I'm not sure why)

V3nom wrote:

Hello

I crash right at the end of the loading screen of a new game, after the bar fulfilled, and right before (or right at the start) of the introduction video of the specie.

No error message, no hang up. The game just close without any other kind of trouble.

My last try was the one which was the farthest : I eared the first syllable of the voice of the sophons video xD

DxDiag.txt

Diagnostics - 2016'10'09 @2117'24''.html

Diagnostics - 2016'10'09 @2123'02''.html

Diagnostics - 2016'10'09 @2125'20''.html

Diagnostics - 2016'10'09 @2140'59''.html

output_log.txt

*edit* typos

I am having all of the same problems as you V3nom, even the part about the program in the tray that dissappears, have you found a fix?

Carbon wrote:

I don't know if this is something, but every single time I try to verify the cache of the ES2 the computer freeze completely and I need to restart it.

That sounds more like potentially your anti-virus is causing some kind of conflict where it holds the file causing the reverification to fail on Steam

I suggest adding a white list for the ES2 directory in your AV and see if that helps. Run a re-verify of the game cache first as taht should not stall.

V3nom wrote:

I didn't saw it at first, but after each try and game closed, I got the FFV icon in tray, disappearing when I pass over it with the mouse.

It must explain why for me the games seems to "crash" right at the start of the intro vids.

For information : Endless Legend (with all up to date dlc) still runs perfectly (with all video options maxed) and no issue with intro videos. (in case this helps)

I think EL uses BIK files. But ES2 uses MP4 files

This 'seems' like its a codec problem. I'm wondering if windows 7 and windows 10 home don't have the default codecs required to make it work?

I made a post with my info on it if you want to check it out and the crash logs https://www.games2gether.com/endless-space-2/forum/73-tech-support/thread/21109-crashing-after-loading-a-game