the game won't start.

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 10:38:08 AM

Hi. I have got the Lucy OpenDev game installed via Steam, but the game won't start when I try to launch it. I already tried validating the game file and reinstalling the game but it doesn't fix anything.

Is there anything you can help here?

Updated 4 years ago.

DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Dec 16, 2020, 11:04:33 AM

Hey mate,

Could you send your diagnostics.html files found here :

\Documents\Humankind\Temporary Files

Thanks <3

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 11:16:15 AM

Astamarr wrote:
Hey mate,

Could you send your diagnostics.html files found here :

\Documents\Humankind\Temporary Files

Thanks <3

I just check the file location you ask me to. there's nothing but a readme notepad inside. Am i missing anything here?

DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Dec 16, 2020, 11:37:11 AM

Well that's weird. Could you check this path ?

\AppData\LocalLow\AMPLITUDE Studios\Humankind\Player.txt

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 11:49:08 AM

Astamarr wrote:
Well that's weird. Could you check this path ?

\AppData\LocalLow\AMPLITUDE Studios\Humankind\Player.txt

There's nothing in AppData folder either. -0-

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 11:57:55 AM

Astamarr wrote:
Hey mate,

Could you send your diagnostics.html files found here :

\Documents\Humankind\Temporary Files

Thanks <3

OHHHHH!! Sorry. My bad!! I got it. I went to the different location. GOT IT! Is this the right one? I take the file from the location in the image.

Diagnostics.html

Updated 4 years ago.

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 12:03:30 PM

yooglemomo wrote:
Astamarr wrote:
Hey mate,

Could you send your diagnostics.html files found here :

\Documents\Humankind\Temporary Files

Thanks <3
OHHHHH!! Sorry. My bad!! I got it. I went to the different location. GOT IT! Is this the right one? I take the file from the location in the image.

Diagnostics.html

If you meant for me to check INSIDE the Temporary Files folder, there's nothing but a readme file just like I told you earlier.

Updated 4 years ago.

DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Dec 16, 2020, 12:09:05 PM

Yeah, seems like the game is not launching at all (was expecting at least a crash at launch...).

Could you try to run the .Exe in the installation folder, just to see if it behave differently ?

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 12:13:20 PM

Astamarr wrote:
Yeah, seems like the game is not launching at all (was expecting at least a crash at launch...).

Could you try to run the .Exe in the installation folder, just to see if it behave differently ?

I tried to launch it both from start botton in Steam and application launcher in the installation folder. Results are the same. Just a quick blink of an app launching with a game icon appearing in taskbar for just a sudden moment and then it disappears.

yooglemomo

Newcomer

yooglemomo

Newcomer

https://steamcommunity.com/app/1271140/discussions/0/2987539784438159322/

4 years ago

Dec 16, 2020, 2:51:40 PM

Astamarr wrote:
Yeah, seems like the game is not launching at all (was expecting at least a crash at launch...).

Could you try to run the .Exe in the installation folder, just to see if it behave differently ?

I found another player who encounter the same issue as me on Steam. Could it be something to do with Ryzen CPU? I run thegame on AMD Ryzen.

Updated 4 years ago.

DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Dec 16, 2020, 3:21:45 PM

Long shot but : could you try to launch it in administrator mode ?

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 3:52:58 PM

Astamarr wrote:
Long shot but : could you try to launch it in administrator mode ?

Tried it. Same result.

UpDateD

Newcomer

UpDateD

Newcomer

6 800g2g pts

4 years ago

Dec 16, 2020, 7:41:24 PM

I got the same problem.

Shirajirajin

Newcomer

Shirajirajin

Newcomer

4 years ago

Dec 16, 2020, 8:37:58 PM

I have the same problem, any idea how to fix it?

Shirajirajin

Newcomer

Shirajirajin

Newcomer

4 years ago

Dec 16, 2020, 8:58:38 PM

Dont know if this helps but after installing Avast (antyvirus) see files as sus of win32:bogEnt

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 16, 2020, 9:07:31 PM

Shirajirajin wrote:
Dont know if this helps but after installing Avast (antyvirus) see files as sus of win32:bogEnt

I suspect the antivirus program too, even though I don’t have Avast, just normal Window Security. However, I already tried turning off the antivirus protection and still ended with the same result.

Shirajirajin

Newcomer

Shirajirajin

Newcomer

4 years ago

Dec 16, 2020, 9:10:56 PM

yooglemomo wrote:
Shirajirajin wrote:
Dont know if this helps but after installing Avast (antyvirus) see files as sus of win32:bogEnt
I suspect the antivirus program too, even though I don’t have Avast, just normal Window Security. However, I already tried turning off the antivirus protection and still ended with the same result.

Yep it was Avast its always fk Avast :/

I dont think turning it off will work becouse it blocks it at the instalation - For me fix was easy just had to uninstal put whole steam folder as "white list" and it instal again - It worked i can play now

yooglemomo

Newcomer

yooglemomo

Newcomer

4 years ago

Dec 17, 2020, 11:41:56 AM

still struggling here. Does anyone come up with any solution yet?

cyphere

Newcomer

Diagnostics (2020'12'18 @0159'43''643''').html

cyphere

Newcomer

2 900g2g pts

4 years ago

Dec 17, 2020, 6:09:14 PM

I am facing the same problem. My Avast (antivirus) see files as sus of win32:bogEnt.
The game freezes at loading screen at about 90% loaded. Any ideas what could be the problem?

Update: I did a "Verify Integrity of Game Files" on Steam under the "Properties --> Local Files" tab, and it works fine now. Hope this helps others facing the same problem!

Updated 4 years ago.

jedstrl

Newcomer