Hi everyone! 



If you encounter any bugs while playing Humankind, please consults the Known Issues thread. If your problem is not listed there, report it in the Humankind Bug Reports forum. Follow the following template when reporting, please: 



EXAMPLE 

  • Title: [PC/Steam, v0.5.32] Tooltip displays placeholder text 
  • Description: After building an Emblematic Quarter of a Classical Era Culture, the tooltip of the tile displays a placeholder text 
  • Attachments: Last 2 saves, screenshots (marked to highlight the issue if possible), logs etc... 
  • Steps to Reproduce: 1. Enter the Classical Era // 2. Build their Emblematic Quarter // 3. Hover over the tile to check the tooltip 
  • Expected Behavior: The tooltip should display localized text. 


 


1. Thread Title 


If you're making a new thread, the title of your thread should be short and descriptive. The title should start with what platform you are on [Steam (PC or Mac)/Epic/Stadia/Gamepass (or Windows Store)/GeForce NOW], and the version number (displayed on the main menu) you played on.

Please only add to a thread if you believe you have run into the same bug, otherwise start a new thread. 



2. Bug description 


The bug description is here to provide as much information and details as possible about the issue you encountered: Please describe in detail what you were doing before the issue, and what happened when you noticed the problem. Make sure to include any relevant information (for example Era, culture, map size/settings, game speed, single/multiplayer, etc), and use specific names where possible ("Bronze Working, Irrigation" for example). 

You can consider the bug description as a way to clear any ambiguity in your summary. Any additional notes should go here too. 



3. Attachments /!\ 

 

Don't forget to attach useful files if you feel like they are relevant. 

  • Saves: Please provide the last two auto-saves from when the issue occurred along with any other relevant saves.
    • PC: \Users\[username]\Documents\Humankind\Save Files
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files 
  • Screenshots and/or Video: A screenshot marked to highlight the issue. Feel free to share a brief video of the issue by uploading it to you preferred platform. Make sure we can access it! 
  • Diagnostic files: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file  These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
    • PC: \Users\[username]\Documents\Humankind\Temporary Files 
    • Mac: \user\library\application support \ humankind \ Temporary Files 
  • Player.Log: These can be found here:
    • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
  • Information about the system you are playing on. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a this isn't necessary. To get this information:
    • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
    • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 
  • [Multiplayer Host only] - In the case of a multiplayer game, we will need the Dump file for the person that hosted the game.
    • PC: Documents\Humankind\Temporary Files\Dumps


/!\ If your upload is larger than 4MB, you'll encounter an error. Either compress the files into a .zip or a similar archive format (.7z / .rar), or use an external filehosting service. /!\ 



4. Steps to reproduce 


If possible, give us a step by step description of what lead to the issue. A list of steps is preferable! 

The clearer and more detailed your steps to reproduce are, the more likely we'll be able to reproduce the issue from scratch. 



5. Expected behavior 


This section is usually the part you use to describe what you think is supposed to happen and how it differs of the current state of things. 


 


Thanks for your help, but please bear in mind that we may not be able to reply in every thread even if we are investigating the issue.