Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

Tyor wrote:

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

Hey, i have the same problem can i drop you the dxdiag over there ? i hope you can find something  DxDiag.txt
thanks in advance 

Swoo95 wrote:

Tyor wrote:

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

Hey, i have the same problem can i drop you the dxdiag over there ? i hope you can find something  DxDiag.txt
thanks in advance 

Can you also upload your player.log and diagsnostics.html file

satoru wrote:

Swoo95 wrote:

Tyor wrote:

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

Hey, i have the same problem can i drop you the dxdiag over there ? i hope you can find something  DxDiag.txt
thanks in advance 

Can you also upload your player.log and diagsnostics.html file

of course i can Diagnostics (2021'08'18 @1947'44''170''').html

but i don't know where i can find the player.log can you help me ?

Hey,

Long shot, but could you try to unzip these files next to your humankind.exe and try again ? 

runtimes apims.zip

I'm also having the same problem I did the last update and nothing has changed the game keeps crashing in the same place when you start a game
follow the error logs 

DxDiag.txtPlayer.logPlayer-browser.logPlayer-prev.logDiagnostics (2021'08'18 @1547'23''008''').htmlDiagnostics (2021'08'18 @1534'43''742''').html

I am also having this issue. Right after the intro I get a black screen and then the game freezes making me force quit. I was having a issue with it freezing before the intro, but after changing the resolution, that fixed the issue. Now its after the intro right after the narrator finishes speaking.

Same issue as the original, hangs at 80%, and I have to force quit. Here are my diagnostics.

Diagnostics (2021'08'18 @1537'05''957''').html

Here is my system info:

DxDiag.txt

 The beta 1.1.59 resolved this issue for me. 

tried the beta, didn't do anything for me, sadly