[PC/Epic]Can't start the game from epic game store client - Humankind

[PC/Epic]Can't start the game from epic game store client

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gaoxt1983

Newcomer

gaoxt1983

Newcomer

4 years ago

Aug 18, 2021, 12:34:04 AM

Game crash when entering the startup screen. I follow the instructions that delete game folder in "My Documents", but it won't work. I noticed there was a diagnostics file in game folder, that's the content. Anyone could help? (Sorry about my poor English...)

Updated 4 years ago.

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ShadesofGraylin

Sophon Survivor

ShadesofGraylin

Sophon Survivor

4 years ago

Aug 18, 2021, 12:43:01 AM

I have this same issue! I'm not entirely sure how this is possible but it is a clearly documented EOS issue.

58005 errors.com.epicgames.oauth.scope_consent_required

58005	errors.com.epicgames.oauth.scope_consent_required	The user has not consented to required scopes.	Mismatch between SDK request and Client features
Solution	SDK needs to be initialized with same scopes at EOS Client on Dev Portal. Fix client code and/or Dev Portal to match.

I bought the Digital Deluxe Edition on Dec 12th 2020. I've (as far as I can tell) fully removed all Humankind related files on my computer and reinstalled both the Launcher and the game itself but continue to get the same errors.

The CorrId for the OAuth request from my logs for reference: EOS-OXmMyqouDUKc_zl0kzQOQw-481PBwT52USKGwCCZP_ngA-JF_Oo4GEbUWOW4E2wSQfkw

Updated 4 years ago.

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DEVTyor

Dev Team

DEVTyor

Dev Team

4 years ago

Aug 18, 2021, 10:18:05 AM

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs and upload them in your message. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

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ShadesofGraylin

Sophon Survivor

ShadesofGraylin

Sophon Survivor

4 years ago

Aug 18, 2021, 12:10:44 PM

Diagnostics (2021'08'17 @1952'01''349''').html

Diagnostics (2021'08'17 @1846'29''473''').html

Diagnostics (2021'08'17 @1835'35''758''').html

I wiped all Humankind related files in between re-installation attempts but here are the diagnostic files I still have.

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DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Aug 18, 2021, 12:17:17 PM

Hi,

This issue should have been resolved yesterday evening. Does it still happens ?

Did you pre-ordered the game ?

Updated 4 years ago.

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ShadesofGraylin

Sophon Survivor

ShadesofGraylin

Sophon Survivor

4 years ago

Aug 18, 2021, 12:20:07 PM

Yes, this still occurs (on a fresh restart of the computer this morning)

Diagnostics (2021'08'18 @0816'25''758''').html

As mentioned above, I pre-ordered the Digital Deluxe Edition (on Dec 18th 2020). Probably in order to play one of the Betas but I never did get around to playing in them.

Updated 4 years ago.

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Butters47

Newcomer Chameleon

Wha?

Butters47

Newcomer Chameleon

4 years ago

Aug 18, 2021, 12:23:15 PM

I am getting a black screen sometimes before the epic launcher reloads

Diagnostics (2021'08'18 @0807'22''397''').html

Update 19Aug21: Reloaded after uninstalling and empting profile folders and still get the same problem Epic has not gotten back to me about this update you said they did

Updated 4 years ago.

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Kerensky18

Newcomer

Kerensky18

Newcomer

4 years ago

Aug 20, 2021, 5:31:27 PM

I'm having the same issue:

[LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.]

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lordKNG

Pro Lord

lordKNG

Pro Lord

4 years ago

Aug 20, 2021, 11:01:30 PM

Diagnostics (2021'08'21 @0052'56''444''').html

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Kerensky18

Newcomer

Kerensky18

Newcomer

4 years ago

Aug 21, 2021, 7:26:30 PM

Any update on this issue or should we refund?

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auxua

Newcomer

auxua

Newcomer

4 years ago

Aug 21, 2021, 8:32:25 PM

Having the same issue with same Error on the stack

Pre-Ordered Game End of 2020, All drivers, Frameworks and Windows are up-to-date. Never played the beta - fresh install.

Diagnostics (2021'08'21 @2224'13''904''').html

Any chance to see a fix in the next time? (Or a workaround for local Single Player?)

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DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Aug 21, 2021, 8:57:50 PM

This one is on epic side, we're working with them to fix this.

Sadly, week ends doesn't speed things up.

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auxua

Newcomer

auxua

Newcomer

4 years ago

Aug 21, 2021, 9:14:10 PM

Astamarr wrote:
This one is on epic side, we're working with them to fix this.

Sadly, week ends doesn't speed things up.

Thanks for the update from your side on this! Then we have to wait for Epic...

Have a nice weekend still!

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noreflexness

Newcomer

noreflexness

Newcomer

4 years ago

Aug 22, 2021, 4:05:06 PM

Maybe the changes made (if any) could have something to do with my issue

https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/43099-pc-epic-v1-01-58-s10-egs-failed-to-create-platform-game-fails-to-start?page=1#post-329224

Updated 4 years ago.

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