[PC/Epic, V1.1.58, V1.2.116, V1.3.253] [EGS] Failed to create platform. Game fails to start.

noreflexness

Newcomer

Diagnostics (2021'08'22 @1055'57''578''').html

4 years ago

Aug 22, 2021, 9:12:58 AM

Game crashed instantly (about 1 sec after launch) no gfx start up.

State of the system:
Freshly installed via epic games.

Windows fully updated.

Nvidia drivers fully updated.

Epic games Launcher updated.
Epic games Online Services installed via settings.

Edit:

While debugging I also reinstalled game, deleted the Epic Game Lancher webcache, reinstalled Epic Game Launcher and Epic online services... and installed the game again.

It does not look like its on Epics end... more like a odd fluke in the Amplitude framework.

(Closed beta worked fine for me, and I have deleted my Humankind folder in documents)

Game app icon shows up in taskbar for about a second and shuts down immediately before any gfx start up.

Same result starting the app from epic games launcher and when starting the humankind.exe manually.

Diagnostics:

[EGS] Failed to create platform. Ensure the relevant Epic.OnlineServices.Platform.Options are set or passed into the application as arguments.

Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient+d__22:MoveNext()

Amplitude.Coroutine:Run() Amplitude.Coroutine+d__37:MoveNext()

UnityEngine.SetupCoroutine:InvokeMoveNext(System.Reflection.MonoParameterInfo, System.Reflection.MonoParameterInfo)

Got a ton of these looking the same.

Reflections:

Clearly something with Epic Games Online Service app, but might be HUMANKIND not providing the needed arguments... so this forum might not be the right place.

Anyone know of a workaround / fix?

Updated 3 years ago.

noreflexness

Newcomer

noreflexness

Newcomer

4 years ago

Aug 22, 2021, 9:48:11 AM

Tried following the Troubleshooting guide from Epic Games
https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/troubleshooting-epic-games-launcher-issues-a2676

(steps not mentioned have been ruled out)

- Resetting cache: Still fails

- Reinstalling Epic Games Launcher (and game): Still fails

---- Epic Games Launcher v1.2.17.0

---- Epic Online Services v1.1.11.0

Current state: Contacted Epic Games via support request form.

Updated 4 years ago.

noreflexness

Newcomer

noreflexness

Newcomer

4 years ago

Aug 22, 2021, 3:41:00 PM

I am in contact with Epic Game Store Support. But by the initial comms it does not look like its a common issue as he did not recognize my description of the failure.

Further info I have gathered after horsing around in the dll's for the game:
Looks like the system requires a Amplitude.Framework.DigitalDistribution.IDigitalDistributionClient which is somehow expected to be of the type provided by Amplitude.EGS.dll I still have not figured out how disable or switch that over to something like Amplitude.Steamworks.dll.. looks like the arguments are completely different for that object.. which I guess is to be expected... Cant blame a gamer for trying...

Updated 4 years ago.

noreflexness

Newcomer

noreflexness

Newcomer

4 years ago

Aug 22, 2021, 3:54:51 PM

While looking through the SEGA support for HUMANKIND I found this notice that applies to me.

------
Important Note: If you have participated in any of the OpenDev scenarios or the Closed Beta, retaining old files may cause unexpected behaviour. Please delete your Humankind folder in \Users\[username]\Documents\Humankind\ before starting the game. Remember to log back in to your Games2Gether account in the game to access any additional avatars you have unlocked.

------

Unfortunately it did NOT make any difference :(

DEVLt_Miles

Dev

<a href="http://forums.amplitude-studios.com/content.php?625-Meet-the-Team-Laurent-Senior-Producer">[Meet the Team] Profile</a>

DEVLt_Miles

Dev

61 800g2g pts

4 years ago

Aug 22, 2021, 6:26:48 PM

Hi,
Thanks for your feedback, and sorry for the inconvenience. We are updating the Epic SDK in our next patch, it should fix your issue.

noreflexness

Newcomer

noreflexness

Newcomer

Diagnostics (2021'08'29 @1043'44''143''').html

4 years ago

Aug 29, 2021, 8:49:32 AM

@Lt_Miles

Just tried with V1.02.0116-S10 which it has updated to today or yesterday.. I think

Same issue:

HUMANKIND V1.02.0116-S10, RELEASE (64-bit Standalone, build: 165851)

10:43:44:847 None STACK [EGS] Failed to create platform. Ensure the relevant Epic.OnlineServices.Platform.Options are set or passed into the application as arguments.

Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient+d__22:MoveNext() Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient+d__22:MoveNext() Amplitude.Coroutine:Run() Amplitude.Coroutine+d__37:MoveNext() UnityEngine.SetupCoroutine:InvokeMoveNext(System.Reflection.MonoParameterInfo, System.Reflection.MonoParameterInfo)

10:43:45:001 None STACK Object reference not set to an instance of an object

Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient+d__25:MoveNext() Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient+d__25:MoveNext() Amplitude.Coroutine:Run()

floteck

Newcomer

floteck

Newcomer

900g2g pts

4 years ago

Sep 7, 2021, 2:41:02 PM

Hi, exaclty same issue for me same diagnostic etc..., did you find the way please ?

Thanks !

DonGeee87

Newcomer

DonGeee87

Newcomer

2 200g2g pts

4 years ago

Sep 7, 2021, 5:33:41 PM

Epic Store just failed an other time. Last game i bought there. It cant be possible that on Steam you always got more benefits

noreflexness

Newcomer

noreflexness

Newcomer

Diagnostics (2021'09'19 @0940'13''215''').html

3 years ago

Sep 19, 2021, 7:47:11 AM

So we are now a good month after release. Still cant play the game. Same issue.. should I be starting to ask for a refund so I can get it on steam?.. Kinda sad as I was part of the Beta program, pre purchased and all that jazz...

@Lt_Miles

Just tried with V1.03.0253-S10

Same issue:

Updated 3 years ago.

DEVSaikana

Confirmed Broken

[Insert bird puns here]