Hi, thank you for your report.

We are really sorry that you are experiencing this issue. In order for us to better investigate it, can you upload the following files please?

Thanks a lot in advance!

• Diagnostic files: These files need to be compressed as a zip or rar file or the upload will fail! Located by default: 
  • PC:\Users\[username]\Documents\Humankind\Temporary Files 
  • Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46''" that gives you the date and hour which should correspond to a save file 
• Player.Log: These can be found here:
  • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
  • Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind 
• Information about the system you are playing on. To get this information:
  • PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. See also here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html 
  • Mac: See information on where to get system info here: https://support.apple.com/en-gb/HT203001 

Diagnostics (2022'11'24 @1522'23''623''').zip

Player-browser.zip

DxDiag.zip

Thank you - please see above.

Hi, thanks for your reply.

We filed an issue. 

Sorry for the inconvenience and thanks again!

Your issue comes from the mod you are using.

More information here : https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/50701-game-critical-bug-can-t-reach-turn-10-video-included?page=1#post-363509

Ah, cool, yes, that was it. Thanks for that.

Same problem here:  stuck on loading screen.  Worked fine until latest update.  Have done a complete delete and reinstall.

HUMANKIND V1.21.3740-S10, RELEASE (64-bit Standalone, build: 284208)

Mac mini, 3 GHz Core i5, 16 GB DDR4 RAM, Intel UHD Graphics 630, macOS 10.14.6

Diagnostics file attached.Diagnostics (2023'04'09 @1104'02''933''').html.zip

Also found this Player log:  Player.log