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[Mac/Steam, v1.0.19.3556-S10] Loading screen won't exit

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2 years ago
Dec 6, 2022, 9:42:34 PM

When trying to start a game, the loading screen appears and loads the game.


After some time, the narrator from the intro video can be heard and it is possible to skip the video via mouse click to get to the game. Clicking somewhere with the mouse seems to do something, as the select unit (etc.) sounds can be heard.


However, it is not possible to see anything, as the loading screen is still being displayed, with the progress bar rapidly alternating between showing a progress of about 60% to 65%.




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System information

MacBook Pro

2,3 GHz Quad-Core Intel Core i7

16GB memory

NVIDIA Geforce GT 750M 2GB

macOS Big Sur 11.7.1

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On logs, I was unable to find any. The directory "~/Library/Logs/Amplitude Studios" does not exist on my mac.

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2 years ago
Jan 27, 2023, 3:59:02 AM

Same exact problem for me!  It's been over a year since purchasing Humankind, and regardless of the patches and updates to MacOS, I'm still disappointed that this issue hasn't been addressed.


System Information

MacBook Pro (Retina, 15-inch, Mid 2014)

macOS Big Sur Version 11.7.3

2.8 GHz Quad-Core Intel Core i7

6 GB 1600 MHz DDR3

Dual Graphics Card (Have tried turning graphics card switching on and off in energy saver, doesn't help):  

NVIDIA GeForce GT 750M 2 GB

Intel Iris Pro 1536 MB


Even worse, if I'm running anything else while trying to start a new game, it causes a kernel panic and I get the "black screen of death" for macs and have to power cycle my macbook pro!


A few bits from the Problem report for macOS after rebooting:


panic(cpu 0 caller 0xffffff7f9b9884d9): GPU Panic: mux-regs 3 3 5f 1d 0 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:1 power-state 0 3D busy HDA idle system-state 1 power-level 20:20 power-retry 0 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x006100c0: CFG 0x0fe910de 0x00100406 0xc0000000, BAR0 0xc0000000 0xffffffa0776d1000 0x0e7290a2, D0, P0/4


 Kernel Extensions in backtrace:

         com.apple.driver.AppleMuxControl(6.3.6)[940DC51D-80DE-38BA-8F83-5FF29866BDBD]@0xffffff7f9b979000->0xffffff7f9b989fff

            dependency: com.apple.AppleGraphicsDeviceControl(6.3.6)[EFA804B2-4897-357D-A856-9D80D758FEFE]@0xffffff7f9b950000->0xffffff7f9b953fff

            dependency: com.apple.driver.AppleGraphicsControl(6.3.6)[A6DEAF9C-43BB-368D-94F7-CBAC18518038]@0xffffff7f9b93c000->0xffffff7f9b93cfff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[9786BF08-9E59-3693-9208-2C5F71DD4D8E]@0xffffff8004845000->0xffffff8004846fff

            dependency: com.apple.iokit.IOGraphicsFamily(585.2)[8D5166A2-E802-323E-BC4E-A833E3869CEE]@0xffffff7f9d13f000->0xffffff7f9d16dfff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[8A3EC495-5051-3382-A453-AF22730D6FD6]@0xffffff8004d6d000->0xffffff8004d95fff

         com.apple.nvidia.driver.NVDAResman(16.0)[879FE28C-BC88-3553-B3C7-1CCFAE357D45]@0xffffff7f9d61a000->0xffffff7f9d893fff

            dependency: com.apple.AppleGraphicsDeviceControl(6.3.6)[EFA804B2-4897-357D-A856-9D80D758FEFE]@0xffffff7f9b950000->0xffffff7f9b953fff

            dependency: com.apple.iokit.IOGraphicsFamily(585.2)[8D5166A2-E802-323E-BC4E-A833E3869CEE]@0xffffff7f9d13f000->0xffffff7f9d16dfff

            dependency: com.apple.iokit.IONDRVSupport(585.2)[83F34921-B337-306F-97BE-5EC0CF06966F]@0xffffff7f9d184000->0xffffff7f9d18cfff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[8A3EC495-5051-3382-A453-AF22730D6FD6]@0xffffff8004d6d000->0xffffff8004d95fff

         com.apple.nvidia.driver.NVDAGK100Hal(16.0)[CCDFB15A-E29E-38CE-A6C0-732F5648BC28]@0xffffff7f9d46f000->0xffffff7f9d591fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[8A3EC495-5051-3382-A453-AF22730D6FD6]@0xffffff8004d6d000->0xffffff8004d95fff

            dependency: com.apple.nvidia.driver.NVDAResman(16.0.0)[879FE28C-BC88-3553-B3C7-1CCFAE357D45]@0xffffff7f9d61a000->0xffffff7f9d893fff


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