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[STEAM (PC), V1.0.19.3556-S10] 3 AI assault happened and never end.

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2 years ago
Dec 12, 2022, 10:50:09 AM

Hello,

I played normally that turn and hit end turn. The button is rolling so I check map and see there are 3 AI assault happened at the same times.

I wait about 10 mins and it's nothing happens. The turn can't finish.

Try log out to main menu and games freeze in black. I must use task manager to force shut down.

Try many ways to fix it but the result still force shutdown.

I check the diagnostics file and see a lot of error <<AI Shutdown timeout. Waiting for the end of the state Running. >>

Auto-save and Diagnostics.zip


The games when that happened.

Hope you can fix it soon.

Thank you.

Updated 2 years ago.
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2 years ago
Dec 22, 2022, 1:19:16 PM

Hello!


We could not reproduce the issue on our end. 

In order for us to fully investigate this issue we need the following:

  • Your last two auto-saves, and any other saves you think may help show the problem. Your saves are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Save Files
  • An output log. These can be found here:
    1. PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


Sorry for the inconvenience and thank you for taking the time to write that report!


Happy Holidays ^^

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