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Game crashes as soon as I make one demand

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2 years ago
Dec 14, 2022, 9:00:53 PM

When attempting to create a demand from an existing grievance on the Byzantines empire (color light green) the game crashes. I tried multiple combinations, I did other actions and then went back to demand creation. Once or twice it works but then it crashes again.


quick-save.ctr

Updated 2 years ago.
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2 years ago
Dec 15, 2022, 12:42:31 PM

Hello!

We cannot reproduce the issue with the given save, so may we ask for the following so we can further investigate this issue:

  • Your last two auto-saves, and any other saves you think may help show the problem. Your saves are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Save Files
    2. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files
  • A screenshot. To get a screenshot:
    1. PC:
      • Steam: Default hotkey for a screenshot is F12
      • EGS: Use the windows print screen button, or press start and type in snipping tool/Snip and Sketch and create a new snip of the area you want to make a screenshot of.
    2. Mac: Steam default hotkey for a screenshot is F12, but if that does not work press and hold these three keys together: Shift, Command, and 3.
  • Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Temporary Files
    2. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files
  • An output log. These can be found here:
    1. PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
    2. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

Thank you for taking the time to send us this report! ^^

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2 years ago
Dec 16, 2022, 1:06:56 PM

auto-save 366.ctrauto-save 366.ctr

After attempting from auto file 366 to create a demand from an existing grievance the game crashes.

This above is the screenshot (example not related to the save files but it always happens from this screen when pushing thew button "Demand")


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2 years ago
Dec 16, 2022, 1:09:05 PM

Diagnostics (2022'12'16 @1342'17''768''').zip

These two files are the diagnostics, it should be the most recent one the one when the game crashes or maybe even both (not sure if they are created every time the system crashes or for other reasons - checking the time though the most recent for sure is when the game crashed).


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