Game stuck in loading Screen when launching. Endless Hourglass after latest Update

andweber25

Newcomer

2 years ago

Dec 15, 2022, 6:30:50 PM

Error.zipAfter the latest Update (15.12.22) i am not able to start the game. It gets frozen on a black screen with an hourglass symbol as my cursor. i tried reinstalling, updating drivers and starting as administrator.

Updated 2 years ago.

andweber25

Newcomer

andweber25

Newcomer

2 years ago

Dec 15, 2022, 6:49:32 PM

i uploaded the diagnostical file, please help

pjotrix

Newcomer

pjotrix

Newcomer

2 200g2g pts

2 years ago

Dec 15, 2022, 9:33:27 PM

Exactly the same problem here. Diagnostic file:
Diagnostics (2022'12'15 @2225'27''693''').zip

Reintalling Humankind and the epic game launcher didn't help.

Updated 2 years ago.

MarinKarin

Glassteel Musician

MarinKarin

Glassteel Musician

25 900g2g pts

2 years ago

Dec 16, 2022, 4:53:02 AM

I'm also experiencing this issue [PC/Epic Hg_Xp1-Patch4_1.20.3629+9b4b7a213] and have included [DxDiag & Diagnostics.zip], as it is presumably hardware dependant, and some additional observations:

After launching the game screen is black, however there is brief audio (presumably from an unseen video) and the pointer mouse cursor appears. This can be skipped with a mouse click.
The screen remains black, but the mouse cursor changes to a timer. There is intermittent hard drive access and CPU/GPU usage. This state persists indefinitely.

Resolved by rollback to hotfix2 (https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/51192-game-stuck-in-loading-screen-when-launching-endless-hourglass-after-latest-update?page=1#post-365747).

Updated 2 years ago.

DEVEmilien

Dev Team

DEVEmilien

Dev Team

7 800g2g pts

2 years ago

Dec 16, 2022, 10:09:04 AM

Hi all,

Thanks a lot for the reports.

It appears that we indeed have a critical issue on EGS, linked to authentication. We are rolling back to hotfix2 while we find a fix.

We'll keep you posted.

andweber25

Newcomer

andweber25

Newcomer

2 years ago

Dec 16, 2022, 7:42:41 AM

You have the same excact errors in the diagnostic file as me.

I wish i had bought this fcking game on the steam market. Now i cant even return to the last patch..

DEVAstamarr

Dev

DEVAstamarr

Dev

29 600g2g pts

2 years ago

Dec 16, 2022, 12:12:12 PM

A fix just landed on the Epic game store, everything should work well now :)

gogypsyfun

Newcomer

gogypsyfun

Newcomer

100g2g pts

2 years ago

Dec 16, 2022, 2:11:47 PM

Epic patch still not working. Now I get a "LAUNCH FAILED" Error Code: LS-0013

[EGS] Auth Login failed : InvalidParameters

06:48:21:685None

[EGS] [LogEOS] [Info] Updating Platform SDK Config, Time: 3.379687

06:48:21:693None

[EGS] CopyUserAuthToken : InvalidParameters

06:48:21:696None

[EGS] [LogEOSEcom] [Error] Invalid parameter EOS_Ecom_QueryOffersOptions.LocalUserId reason: must be the ID for a logged in user

06:48:21:697None

[EGS] QueryOffers failed with result : InvalidUser

06:48:21:698None

Using digital distribution client: [EGSClient] (Amplitude.EGS.DigitalDistribution.EGSDigitalDistributionClient)

06:48:21:698None

[EGS] GetUserIdentifier failed with result NotFound.

06:48:21:699None

[EGS] GetUserName failed with result NotFound.

06:48:21:699None

[EGS] GetCurrentGameLanguage failed with result NotFound.

06:48:21:703None

Using digital distribution credentials: '', 0x0000000000000000, EGS.

06:48:21:703None

Using digital distribution current game language: 'en-US'.

06:48:21:704None

Operation was queued without a running storage thread. Executing the operation immediately.

06:48:21:705None

Operation was queued without a running storage thread. Executing the operation immediately.

andweber25

Newcomer

andweber25

Newcomer

2 years ago

Dec 16, 2022, 5:30:29 PM

Its fixed for me!!

I want to thank whoever worked so fast to accomplish the fix!

gogypsyfun

Newcomer

gogypsyfun

Newcomer

100g2g pts

2 years ago

Dec 16, 2022, 11:59:42 PM

Game stuck in loading Screen when launching. Endless Hourglass after latest Update!

Anyone? WILL not load. Game stuck in loading Screen when launching. When using EPIC games launcher it reports a ERROR CODE: LS-0013 {epic game store client}.

Reinstalled 5 TIMES! spent HOURS upon HOURS trying EVERY fix listed on the internet. EPIC won't refund my original purchase from yesterday..

IS there a fix for this? Or am I just out money?Diagnostics (2022'12'16 @1832'18''572''').zip

DEVDaarkarrow

Heretic Dev

DEVDaarkarrow

Heretic Dev

47 400g2g pts

2 years ago

Dec 19, 2022, 9:15:24 AM

gogypsyfun wrote:
Game stuck in loading Screen when launching. Endless Hourglass after latest Update!
Anyone? WILL not load. Game stuck in loading Screen when launching. When using EPIC games launcher it reports a ERROR CODE: LS-0013 {epic game store client}.
Reinstalled 5 TIMES! spent HOURS upon HOURS trying EVERY fix listed on the internet. EPIC won't refund my original purchase from yesterday..
IS there a fix for this? Or am I just out money?Diagnostics (2022'12'16 @1832'18''572''').zip

is it a previous save file or when doinga new game?

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