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Pamukkale Natural Wonder not appearing properly

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2 years ago
Jan 31, 2023, 12:02:01 AM

If I am not mistaken the Pamukkale natural wonder is not appearing properly. I have not seen the natural wonder before so I cannot be 100% sure, but I assume that this hill side is not what Pamukkale is supposed to look like when I compare this natural wonder to the other gorgeous and distinct natural wonders that I have discovered.


In the screenshot I have circled the area which the game considers Pamukkale when I hover the mouse over the spaces.


Updated 2 years ago.
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2 years ago
Feb 1, 2023, 8:19:31 AM

Hello!

In order for us to fully investigate this issue we need the following:

  • Your last two auto-saves, and any other saves you think may help show the problem. Your saves are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Save Files
  • Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
    1. PC: \Users\[username]\Documents\Humankind\Temporary Files

Thank you for taking the time to send us this report.

Have a lovely day! ^^

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2 years ago
Feb 1, 2023, 9:59:14 AM

Hi, thank you for your reply.


I am sorry that I forgot to mention that I am using a Mac. Where can I find the files on a Mac, I checked \Username\Documents and it's not there.

Also, I noticed it's not just Pamukkale but the other natural wonders too.

Finally, how do I send you the Save Files and Logs?


Thank you for your help.

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2 years ago
Feb 1, 2023, 3:11:40 PM

Hello, 


No problem at all! Here are the directories for these files:


Last two auto-saves and any other saves:

  1. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files

Diagnostics logs:

  1. Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

Also you should be able to attach them to the comment by using "Upload file" or by dragging and dropping.


Thank you for taking the time to write this report.


Have a lovely evening! ^^

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