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[INV] Crash to desktop after a few turns of playing

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2 years ago
Feb 19, 2023, 6:03:27 PM
  • Title: [PC/Steam, v0.5.32] 
    • AppID 1124300 BuildID10460140 Fileversion 1.21.740.0
  • Description: 


This happenned after the most recent windows (10 pro) update - before this everything was running beautifully!


After running for a few turns the game crashes to desktop,  running from a saved game either crashes immiediately or very soon after. I ran with and without mods with the same outcome.


I have check windows integrity, reinstalled steam, cleaned steam libraries.  checked integrity of humankind files.  updated graphics drivers.  made sure humankind is whittelisted in defender (it was - the default settings for it).  Nothing seems to be getting it working guys


  • Attachments: 

.This form will not let me upload the .dmp file - keeps saying"something went wrong.  I can easily send it if you email me.


Player.log


auto-save 1548.ctr


auto-save 1547.ctr


and a previous crash just cos...


Player.log



  • Steps to Reproduce: 1.

run the game play a few turns.

  • Expected Behavior: 

no crash

Updated 2 years ago.
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2 years ago
Feb 20, 2023, 6:42:29 PM

I have now had microsoft review wwindows and repair it  I have reinstalled steam,, then uninstalled and reinstalled humankind.  It just crash now all ever a new game.  Also it no longer produces any crash logs! 


HELP!!!!

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2 years ago
Feb 22, 2023, 6:21:22 PM

Still crashing but can play a bit longer after removing the latest windows 10 update.


Player.log


This seems to be the culprit now...

B:\Program Files (x86)\Steam\steamapps\common\Humankind\Humankind_Data\Plugins\ZFProxyWeb.dll:ZFProxyWeb.dll (00007FF80D940000), size: 606208 (result: 0), SymType: '-exported-', PDB: 'B:\Program Files (x86)\Steam\steamapps\common\Humankind\Humankind_Data\Plugins\ZFProxyWeb.dll'

  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF80B02B479)



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2 years ago
Feb 28, 2023, 10:55:25 AM

Hello!


Thank you very much for taking the time to send us your bug report.


All of your files have been send to be investigated but could you also join:

 - Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs of a session you were able to play a couple of turns before the crash occurred. These are by default located in \Users\[username]\Documents\Humankind\Temporary Files

You can take those and also every crash.dmp files an compress them in a .rar or .zip folder before uploading them here.


Trully sorry for the inconvenience.

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