Hello,

i'm trying to get to a multiplayer game. When i select multiplayer, it shows me "Access Denied" in the menu, and if i try to create a game, it tells me to "please check my internet connection"
https://steamuserimages-a.akamaihd.net/ugc/2033981199115924717/C2F92CBF4BAAA2691AB86337868EDA5EA62B3EC4/
https://steamuserimages-a.akamaihd.net/ugc/2033981199115927136/98A082E06E52D197272A3A69E4BBC14F1E864577/

Hello!

Could you share the following files when or if the issue occurs again?

Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

Truly sorry for the inconvenience, the bug is under investigation and the files will help us find the source of the issue.

We'll also share the "Refresh" button workaround, thank you very much for your help!