Ever since I installed the update I've only once been able to click into multiplayer with no apparent reason why it worked the one time. It's not save game specific at all as I can click "new game" and then tab over to multiplayer and it gives the same error. To be clear my internet is working, I'm talking on Discord, Amplifiers connects, the game knows I'm online but gives that error anytime multiplayer is engaged.
Thank you! Love the game, just can't play it with friends at the moment :(
In order for us to fully investigate this issue we need the following:
Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:
o PC: \Users\[username]\Documents\Humankind\Temporary Files
o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files
- An output log. These can be found here:
o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind
Truly sorry for the inconvenience! Currently a workaround may have been found by other community members which is to click multiple times on the "Refresh" button. Could you tell us if it helps avoiding the issue, event temporarily?
Thanks you for talking the time to send us your bug report!
The Steam app updated this afternoon and now I can click on multiplayer without the error! Haven't loaded an actual multiplayer game with another player yet however. I restarted the game several times and there is no error now so hopefully it's resolved somehow via the Steam update. I'd be curious if the same is true for Vulfy?
Truly sorry for the inconvenience! Currently a workaround may have been found by other community members which is to click multiple times on the "Refresh" button. Could you tell us if it helps avoiding the issue, event temporarily?
Thanks you for talking the time to send us your bug report!
Just realized this message was at the bottom of your comment, I'm not aware of a "refresh" button anywhere in the game menus? I can't find one in multiplayer or setting screens anyway, please advise! EDIT: found it, next time the bug occurs I'll try it
I can confirm that when the error occurs that you can go to new game -> multiplayer -> refresh until games populate. After that you can do whatever it seems.
DijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDEVTyor
Dev Team
DEVTyor
Dev Team
22 100g2g ptsReport comment
Why do you report Tyor?
Are you sure you want to block Tyor ?
BlockCancelAre you sure you want to unblock Tyor ?
UnblockCancelVulfy
Officer in Disguise
Vulfy
Officer in Disguise
17 900g2g ptsReport comment
Why do you report Vulfy?
Are you sure you want to block Vulfy ?
BlockCancelAre you sure you want to unblock Vulfy ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelDijonDon
Newcomer
DijonDon
Newcomer
2 300g2g ptsReport comment
Why do you report DijonDon?
Are you sure you want to block DijonDon ?
BlockCancelAre you sure you want to unblock DijonDon ?
UnblockCancelVIPRedSirus
Kind Enthusiast
VIPRedSirus
Kind Enthusiast
32 200g2g ptsReport comment
Why do you report RedSirus?
Are you sure you want to block RedSirus ?
BlockCancelAre you sure you want to unblock RedSirus ?
UnblockCancel